CHG - Mood Ambassador

Golden Gate Hotel & Casino 

JOB TITLE: Mood Ambassador

STATUS: Full-Time

REPORTS TO: Director of Operations and Security

JOB SUMMARY:

As the Mood Ambassador, it would be your duty to contribute to and match the lively, energetic, enthusiastic, and high-spirited environment that Circa Hospitality Group exhibits. This role is ideal for someone naturally extroverted and energetic, who can effortlessly capture attention and welcome guests into our property with a blend of professionalism and enthusiasm.

ESSENTIAL JOB RESPONSIBILITIES:

• Responsible for practicing, supporting, and promoting the Company Service and Operating Standards at all times.
• Respond to in-person Guest questions and inquiries in a manner that reflects a high-minded understanding of the properties and promotions.
• Must be able to apply discernment skills when approaching the public.
• Responsible for verifying the age and authenticity of identification provided by Guests before entering the property.
• Must present self with attention to detail in personal appearance and hygiene.
• Must be willing to show off a vibrant personality that radiates to our Guests and the public.
• Comfortability with potential to appear in Company marketing materials and promotions. 
• Recognize, relay and occasionally respond to emergency situations by observing, and reporting unusual or suspicious behavior.
• Must feel comfortable and confident in de-escalation situations and remain professional under all circumstances.

QUALIFICATIONS:

• Ability to read and speak English and communicate effectively with Guests, Team Members, and Management in both written and verbal form.
• Availability to work any day of the week and any shift including weekends and holidays.
•  Strong and energetic social skills.
• Must be a minimum of 21 years of age.
• Must be able to obtain all required work cards.
• Ability to establish and maintain effective working relationships with Team Members and Guests.

EDUCATION and/or EXPERIENCE:

• High School diploma or equivalent.
• Complete property academy and training as assigned.

PHYSICAL, MENTAL, AND WORK ENVIRONMENT:

• Requires normal, corrective vision range, with the ability to see color and the ability to distinguish letters, numbers, and symbols.
• Manual dexterity to operate job related equipment.
• Work is typically in an area which may be noisy, crowded, hot, cold, and may contain secondhand smoke.
• Must be equipped to handle different weather conditions as job functions are primarily performed in a non-sitting, outdoor and/or indoor environment.
• Requires the ability to stand and/or walk for the majority of a 10-hour shift apart from breaks.
• Constant contact with fellow Team Members and especially, Guests.

As this is a public-facing, Ambassador like role, a professional photo/headshot submission along with your updated resume would be preferred. Go under "Additional Documents" to upload. If there is any trouble submitting your photo, you are welcome to email Recruiting@thed.com 

DISCLAIMER:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.   While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).