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We are currently seeking candidates for a Collector position in our Enterprise Shared Service Collections team, located in Las Vegas, Nevada.
Responsibilities
- Tracks and enters all contact with customers having balances
- Communicates with Marketing staff and all other levels of casino and company management regarding customer gaming balances
- Communicates via phone or other FDCPA approved means with appropriate persons the collection of gaming balances owed
- Makes high-level, logic-based decisions in regard to the collection of gaming balances that will best benefit the profitability of their respective casino in regard to both short and long term perspectives
- In the performance of daily duties, be able to:
- Utilize daily debtor scroll
- Create and update customer CMS accounts to include:
- Personal information
- Bank information
- Dispositions (Special Remarks)
- Alteration of deposit dates for active items to facilitate automatic deposit by the relevant casino cages
- Entry of returned itemsÂ
- Entry of returned item payments
- Change of agency assignment status for individual returned items
- Change of returned items to write-off status
- Entry of payments on written-off items
- Other duties as deemed necessary by Department Manager and Director
Qualifications
- 5+ years experience in casino industry experience preferred. High School Diploma required, Associate degree or bachelor’s degree preferred.Â
ADDITIONAL REQUIREMENTS:
- Knowledge of Property and Company operations and casino systems; Caesars experience preferred
- Excellent time task tracking ability and organizational skills.
- Read, write and speak English without error.
- Work as required in a stressful and dynamic environment on the phone, information finding on the Internet, and performing deductive fact-finding tasks to better support decisions made and for use by other casino departments as required
- Must be able to dial numbers and talk on the phone for extended periods of time
- Able to perform advanced problem solving and initiate/follow-through with financial negotiations on behalf of the casino
- Typing speed of at least 35 wpm
- Outstanding communication skills a must
- Proficient with Windows Office Suite (Outlook, Excel and Word)
- Able to learn new Casino Database programs as required
- Self-motivated and resourceful, with the proven ability to stay focused on task and operate successfully under tight deadlines and time pressures
- Enjoys a fast pace, dynamic, challenging and team-oriented work environment
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Â
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
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