Commercial Lines Account Manager

Capstone Brokerage | Las Vegas, NV | Onsite | Full-Time

Why This Role Matters

As a Commercial Lines Account Manager, you'll serve as a trusted resource for clients, guiding them through their insurance needs while helping protect what matters most to their businesses. This role combines relationship management, policy servicing, marketing support, and business development to deliver an exceptional client experience.

You'll partner closely with clients, carriers, and internal teams to maintain a high-quality book of business, support growth opportunities, and ensure accounts are managed with accuracy and care. Your expertise and responsiveness will play a key role in client retention, satisfaction, and long-term success.

How You'll Make an Impact

Build and maintain strong client relationships by providing proactive guidance on coverage options, risk management strategies, and policy enhancements.
Develop customized insurance proposals that align coverage recommendations with each client's unique exposures and business needs.
Present new business and renewal quotes, helping clients understand coverage terms, benefits, and pricing options.
Manage policy changes, endorsements, certificates of insurance, and related documentation to ensure accuracy and timely service.
Respond promptly to client inquiries regarding coverage, claims, billing, and policy administration, delivering solutions that strengthen client satisfaction and retention.
Support business growth by identifying new opportunities, networking within the community, and participating in agency marketing initiatives.
Review policy documents and insurance contracts to ensure compliance, accuracy, and alignment with client expectations.
Collaborate with accounting and service teams on billing activities, audits, and account management processes.

Who You Are

A client-focused professional who genuinely enjoys building relationships and delivering exceptional service.
Responsive, proactive, and committed to creating a positive experience for clients and colleagues.
Detail-oriented and highly organized, with the ability to manage multiple priorities effectively.
A strong communicator who can explain complex insurance concepts clearly and confidently.
A collaborative team player who contributes to shared goals and supports colleagues when needed.
A critical thinker who approaches challenges with curiosity, sound judgment, and practical solutions.
Committed to professionalism, ethical conduct, and maintaining confidentiality when handling sensitive information.

What You Bring

Day One:

Nevada Property & Casualty Insurance License.
Associate Degree in Sales, Business Administration, Marketing, or a related field.
One or more years of experience in an administrative, account management, or related role.
Knowledge of commercial and personal lines insurance products, coverages, policies, and procedures.
Strong written and verbal communication skills.
Excellent organizational, project management, and time management abilities.
Proficiency with Microsoft Office applications and client management technology platforms.
Ability to work effectively in a collaborative, team-oriented environment.

Valuable Additions:

Experience in the property and casualty insurance industry, specifically commercial lines account management.
Bachelor's Degree in Sales, Business Administration, Marketing, or a related field.
Professional insurance designations such as CIC, AU, CPCU, or similar credentials.
Experience working with CRM systems and insurance agency management platforms.
Knowledge of insurance marketing, prospecting, and business development activities.
Understanding of industry regulations, trends, and best practices.

Real Benefits for Real Life

At Patriot, great benefits mean more than coverage; they mean being there through every stage of life: your health, your family, your financial future, or simply time to recharge. Whether you're working or not, life doesn't stop. Neither should your benefits.

Highlights Include:

Multiple medical plan options, with preventive care covered at 100%
Free virtual medical and mental healthcare for employees and their families, plus a dedicated healthcare concierge to help you navigate benefits, compare prescription costs, and make more confident, personalized care decisions
Employer-paid short-term and long-term disability coverage
Paid parental leave
Personalized PTO that lets you take time away when you need it, without traditional accruals, plus separate sick leave
Competitive 401(k) company match to help you build your financial future
Comprehensive dental and vision coverage
Employee Assistance Program with confidential mental health, legal, financial, and work-life support

About Patriot Growth Insurance Services

At Patriot, we build our teams around a simple idea: people do their best work when they feel supported as whole people, not just managed as employees. We're invested in your growth, not just your output, and we back that up with a competitive salary and a comprehensive health and welfare program that extends to your family and domestic partners too, because who you're building a life with matters to us as much as the work you do.

Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. We're currently ranked the 25th-largest broker in the U.S. by Business Insurance and were named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations across more than 45 states, our collaborative model gives every person and every agency the resources and support they need to grow, while each agency keeps its own identity, culture, and way of doing business. That growth has never been about numbers alone, it's about the people behind them.

About Capstone Brokerage

Since 1997, Capstone Brokerage has been a trusted provider of risk management, insurance, and employee benefits solutions, proudly serving clients nationwide. As a proud partner agency of Patriot Growth Insurance Services, we are dedicated to delivering personalized strategies that align with each client’s unique needs. Our organization is grounded in a strong culture built on core values-professionalism, empowerment, teamwork, accountability, and leadership. With an energetic and passionate team, we bring integrity and exceptional service to everything we do.

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.

Pay Range: Posted below*

*Any job offer is based upon a salary analysis to comply with applicable state pay transparency laws, considering relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis. Roles may also be eligible for a supplemental compensation, such as performance-based bonus, commission, or equity. Specific eligibility will be discussed with Talent Acquisition team.

Patriot Growth Insurance Services offers a comprehensive benefits package, including medical, dental, and vision insurance; a 401(k) with company match; personalized time off and company paid holidays.

Pay Range

$75,000—$85,000 USD

Learn more about this Employer on their Career Site