Customer Service Representative / Full-time

Join Oak Harbor Freight Lines and be part of a team that keeps freight moving and customers informed every day. In this role, you’ll handle customer calls, schedule appointments, support drivers at check-in, and help track shipments from pickup to delivery.

What You’ll Do

• Handle inbound calls, appointment scheduling, and customer ticketing
• Provide prompt, professional support to customers, drivers, and internal teams
• Assist with driver check-in, ensuring paperwork is accurate and complete
• Trace freight and resolve issues involving late, lost, or misdirected shipments
• Dispatch pick-up requests and coordinate freight based on customer needs
• Enter and manage information using internal systems
• Build strong relationships with customers to support ongoing business

What We’re Looking For

• 1–2 years of customer-facing experience.
• Comfortable handling high call volume and fast-paced environments.
• Strong communication skills (written and verbal).
• Detail-oriented with the ability to manage multiple priorities.
• Proficient with MS Office (AS400 a plus).
• High school diploma or equivalent preferred.
• Basic English proficiency required.

Benefits

• Medical, dental, vision – 3 plan options

•  o Employee only: 0–2% of gross earnings
•  o Family: 2–4% of gross earnings

• 401K – 100% match up to 5%
• 80 hours PTO in first 11 months
• Holiday pay after 90 days

http://www.oakharborbenefits.com/full-time-regular-employees.html

OHFL is an equal opportunity employer.