Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Vision insurance

About Valley Gates

Valley Gates installs, repairs, and maintains automatic gate systems, access control systems, and related equipment for gated communities and commercial properties.

About the Position

We are looking for someone to join our office team to help with estimating, customer communication, and coordinating work between our office and field technicians.

This position involves understanding technician recommendations, helping prepare estimates, communicating with customers, and organizing information needed to complete repair and installation projects.

Responsibilities

Answer incoming phone calls and assist customers
Dispatch service calls through our software
Help put together estimates for repair and installation projects
Communicate with technicians in the field about recommended work
Review technician notes and understand the scope of work
Help determine materials, labor, and project requirements
Communicate with customers and explain recommended work through email and phone conversations
Maintain accurate job information and documentation
Follow up on estimates to help secure approved work

Requirements

Ability to write professional emails with proper grammar and spelling
Comfortable communicating with customers professionally by phone and email
Good computer skills and ability to learn new software
Strong computer research skills
Organized and able to manage multiple tasks
Comfortable working independently
Comfortable working at a computer and desk for the majority of the day
Ability to understand technical information and manufacturer documentation
Aptitude for technical, mechanical, or construction-related information

You do not need direct automatic gate experience; we are willing to train the right person.
Helpful Backgrounds Include:

Service estimating
Any technical trade background

Learn more about this Employer on their Career Site

Estimator / Office Coordinator