EVS Supervisor - Full Time (Planet Hollywood LV)

Assist in the day-to-day supervision to achieve customer satisfaction and quality service while assuring compliance with policies and Standard operating Procedures. Conducts inspections for cleanliness and uphold standards of daily staff of 45+ employees effectively. 

Responsibilities

• Lead daily Environmental Services operations, ensuring all casino, restroom, public, and employee areas are clean, safe, and well-maintained.
• Manages and oversees the operations of the department and staff on a daily basis.
• Fosters teamwork and acts as a role model using a consistent, approachable demeanor and clearly articulating expectations.
• Has responsibility and accountability for employee relations and goals/actions of the department.
• Responsible for setting work schedules, including training of new hires on policy and procedures.
• Ensure guest inquiries and concerns are handled professionally and resolved to achieve high guest satisfaction.
• Monitors equipment, utilities, consumption and performance of employees.
• Maintain adequate staffing levels and adjust schedules as business needs change.
• Enforce company policies, OSHA regulations, and safety standards while maintaining emergency procedures and equipment.
• Identify, report, and follow up on maintenance, safety, and operational issues.
• Maintain a professional, positive, and guest-focused presence while serving as a role model for the team.
• Completes other duties as assigned.

Qualifications

• 2+ years of cleaning, housekeeping, or EVS experience.
• 1+ years of supervisory or leadership experience.
• Strong leadership, communication, and organizational skills.
• Strong problem-solving and decision-making skills.
• Proficiency with Microsoft Office applications.
• Must be at least 21 years old.
• Proficient in English verbal and written in a professional manner. 

ADDITIONAL REQUIREMENTS

• Ability to perform physical tasks, including standing and walking for the duration of the shift, as well as bending, stooping, kneeling, climbing, and ascending/descending stairs. 
• Work in a fast-paced environment handling multiple tasks under time constraints. 
• Must be able to lift up to 70 lbs and handle sensitive staff and guest situations in a timely manner. 
• Must be able to push, pull, and lift furniture (e.g., mattresses, tables, chairs, lamps). 
• Must tolerate required PPE (gloves, safety glasses/goggles, etc.) and safely operate motorized equipment.  
• Ability to work in a smoking and pet-friendly environment 
• Flexible to work various shifts, weekends, and holidays. 
• Must be able to create written and financial reports.
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
• Ability to perform line-level duties during emergencies or operational needs.
• Presents oneself as a credit to Caesars Entertainment Company and encourages others to do the same.