HOUSEKEEPING FLOOR SUPERVISOR

Summary of Job Duties:

It is the primary responsibility of the Housekeeping Floor Supervisor to oversee and ensure the smooth operation of assigned housekeeping areas.  All duties are to be performed in accordance with departmental policies, practices, and procedures. 

Specific and Essential Responsibilities and Duties:

• Oversee and ensure the smooth operation of assigned area
• Supervise, train, direct, and assist all employees assigned to the area
• Distribute workload fairly and evenly to those assigned to the station
• Conduct daily briefing and schedule meetings with Guest Room Attendants and House Persons
• Ensure cleanliness of rooms, hallways, lockers, and lobbies that all work is done properly
• Perform daily written guest room inspections in accordance with department standards
• Perform frequent and consistent visual inspections of guest rooms and assigned public areas
• Monitor Guest Room Attendants and House Persons work productivity and communicate any area below departmental standards to the assigned Executive Housekeeper
• Counsel and discipline employees that violate department policies, practices, or procedures; provide regular feedback to Guest Room Attendants and House Persons on specific job responsibilities and guest service
• Perform other job related duties as requested

General Job Responsibilities and Duties:

To perform the job successfully, an individual should demonstrate the following WOW! Factor Competencies:

• Relating to Customers – Quickly build rapport and establishes relationships with friends. Relates well to different type of friends, listens and gets along well with them
• Quality Conscious - Provide a high level of service, maintain high standards and work hard to get it right the first time
• Drive/Aspiration – Gets things done, willingly takes on the more demanding tasks, stays motivated.
• Stress Tolerant – Remains calm under pressure.  Reacts well to change and stays positive despite setbacks.  Keeps work and personal difficulties in perspective
• Flexible – Not resistant or afraid of change.        Responsive and adaptable to situations and/or circumstances that would be different from the day to day routine.
• Innovating – Takes responsibility for own actions and uses good judgment before acting or making decisions.
• Quick Learning – Gets things done, willingly takes on the more demanding tasks.  Easily identifies potential difficulties and their causes.
• Communicating – Speaks confidently and fluently.        Talks at the correct pace and level. Is understandable.  Holds others’ attention when speaking.  Elicits necessary information to fully understand the needs, problems, and motives of customers.
• Family Working – Fits in with the work group or team.        Develops supportive relationships with co-workers.  Is considerate toward others and promotes a sense of Family spirit.
• Cost Conscious – Understands how Casinos make money and appreciates the impact of own work on profits.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledgeable with OSHA regulations, to include implementation and enforcement of safety guidelines, proper chemical usage, handling of BIOHAZARD materials, and injury prevention
• Able to deal and interact with management, employees, and guests in an effective and diplomatic manner
• Knowledgeable of all cleaning procedures, equipment, and supplies
• Strong leadership qualities and sound judgment with effective decision-making and problem solving skills
• Must be able to communicate effectively in English, in both written and verbal forms
• Must have interpersonal skills to deal effectively with all business contacts

MINIMUM REQUIREMENTS:

• High School diploma or equivalent
• Two (2) years of experience in Hotel Management
• Work varied shifts, to include weekends and holidays

PREFERRED:

• One (1) year of experience in Hotel Management
• Bilingual
• Organizational skills to function effectively under time constraints, within established deadlines and attention to detail

Machinery or Work Equipment Used:

• Cleaning chemicals & vacuum

Paragon Tropicana is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Paragon Tropicana to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin, ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities.