Live Sales Training and Development Specialist

Live Sales Training & Development Specialist

  Job Summary:

The Live Stream Breaker Trainer is responsible for training, coaching, and developing live stream breakers. This role ensures all breakers have the knowledge to deliver high-energy, compliant, accurate, and customer-focused live experiences before graduating from training. The ideal candidate understands sports/card culture and can coach/train new talent for audience engagement, sales performance, and operational accuracy.

Perks and Training:

• Paid training with owners and managers so you are set up for success
• Thorough knowledge taught to you on how to do things the Cancelled Breaks way
• Open door policy with ownership and management 
• Live stream studio / content production setting
• Fast-paced, high energy environment

Key Responsibilities:

Training & Development

• Train and prepare classes of 6-10 new steamers 
• The schedule for the role is one week of day shift in-class training, followed by one week of in-studio evening shift training.
• Train new breakers on live stream hosting, pacing, on-camera presence, and audience engagement
• Develop and lead structured training programs, scripts, best practices, and performance standards
• Provide 1:1 coaching, group workshops, and real-time feedback during live sessions
• Continually improve training program to ensure best results 

Performance & Quality Monitoring

• Observe live streams and evaluate breaker performance, professionalism, energy, accuracy, and compliance
• Identify skill gaps and deliver tailored improvement training
• Ensure breakers maintain brand culture, and company values

Live Stream & Product Knowledge Training

• Teach sports card terminology, product types, pack/break formats, rarity levels, and marketplace trends
• Coach on accurate reading of team rosters, names, card identification, and break rules
• Teach platform policies, legal guidelines, and company compliance standards
• Train breakers on customer service best practices, chat interaction, and issue de-escalation
• Help breakers develop accuracy in product pulls, announcements, winner call-outs, and packaging 

Skills & Qualifications:

• Very strong knowledge of sports - NFL, NBA, MLB, etc.
• Knowledge of TCG - Pokemon, One Piece, etc.   
• Strong background in fast-paced or live stream sales
• Minimum of 1 year experience in teaching and/or training in a high paced environment required.  Preferably as a sales trainer. Experience should be in a training role where this was your main priority.
• Knowledge of sports cards and live break culture
• The ability to create fun training environment, while still commanding respect  
• Positive attitude
• Excellent coaching and communication skills
• Ability to teach pacing, show flow, and sales engagement techniques
• Comfortable delivering feedback and handling performance coaching
• Strong organizational skills and ability to develop training content
• High energy, confident presence, and ability to motivate others
• Ability to work rotating schedule of one week of day shifts followed by a week of evening shifts