Loan Repayment Specialist

The Loan Repayment Specialist provides support to students throughout the loan repayment process by assisting with repayment options, loan servicer account access, and other related resources.

Roles and Responsibilities

• Complete outbound student phone calls to support loan repayment.
• Conduct student meetings to support loan repayment.
• Assist students with loan servicer account creation.
• Meet productivity and performance standards established by leadership, including assisting students with loan repayment and helping prevent accounts from entering collections.
• Assist students with repayment options, including loan pauses and connecting them with their original loan servicer.
• Receive incoming calls and provide guidance on available repayment options.
• Work on a new loan repayment account list every four weeks.
• Maintain the assigned call queue and accurately manage tasks within the loan repayment tracking spreadsheet.
• Complete special projects and other duties as assigned by leadership.

Experience

• Sales experience preferred (minimum 1 year)
• Cold-calling techniques preferred 
• REQUIRED Administrative experience 

Skills and Qualifications

• Ability to work effectively with diverse populations
• Ability to communicate effectively, both orally and in writing
• Strong interpersonal, problem-solving, and critical thinking skills
• Proficient in Google Suite (Gmail, Slides, Sheets, Docs, Forms, etc)

License/Certification

• N/A

Education

• PREFERRED Undergraduate, Associate

Job Type 

Schedule

• M: 9 am - 6 pm
• T: 9 am - 6 pm
• W: 9 am - 6 pm
• Th: 9 am - 6 pm
• F: 8 am – 5 pm
• S: Off
• Sun: Off

 Salary 

• Health Insurance
• Paid Time Off
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401k
• 401k Matching
• Employee Discount
• Professional Development Assistance
• Referral Program
• Retirement Plan
• On-Site Leadership Training
• CPR Certification Available to All Employees
• Most Federal Holidays Off – Paid, Full Time Only
• Continuing Education Opportunities
• External Higher Education Tuition Discounts
• Free Massages through The Spa at Northwest
• Mental Health Reimbursement Program

Work Location

Company Accolades

• Best of Las Vegas
• Inc. 5000
• Talk of the Town
• Green Globes Building Certification

Notes to Applicant

• A background check will be conducted on the candidate(s) selected for hire.
• Please be prepared with 3-4 references during the interview process.
• Northwest Career College is an Equal Opportunity Employer.
• Employees are eligible for a salary evaluation after 90 days. Term-based contracts are eligible for annual evaluations based on industry standards and expectations.

Disclaimer: Employment offers may be contingent upon employment verification. Northwest Career College may begin employment verification prior to hiring. Documentation for higher education, certifications, and licensures listed on your resume may be requested for accreditation purposes. If copies of these documents cannot be provided, you will be asked to update and resubmit your resume to Employee Services.