NOC Support Engineer

POSITION SUMMARY

Network Operations Center (NOC) Support Engineers oversee the configuration, installation, and monitoring of all critical elements of Ainsworth’s server-based gaming and progressive systems. This role requires advanced knowledge in the configuration of hardware, software, network, and storage solutions.

REPORTS TO: Service Support Manager

MAIN RESPONSIBILITIES

• Infrastructure Management: Assembles server and progressive hardware (installation of memory, CPU, hard drives). Installs, configures, and maintains Windows Server environments, Microsoft SQL databases, and network architecture including switches and firewalls.
• Technical Support: Identifies, analyzes, and documents defects, field concerns, and performance errors. Reproduces field issues in test/lab environments to identify root causes and provides on-call 24/7 support when designated.
• Deployment & Documentation: Assists with the setup, testing, and deployment of new technology solutions and identifies process improvement initiatives. Creates and maintains documentation related to processes, procedures, and policies.

JOB REQUIREMENTS

Education/Experience

• Bachelor’s degree in Network Operation & Security, IT, or Computer Science.
• Minimum 2 years related work experience.

Knowledge & Skills

• Advanced Windows Server administration, Active Directory, virtualization. 
• Basic PowerShell understanding.

PHYSICAL & MENTAL REQUIREMENTS:

• Sitting: Primary work involves monitoring systems and scripting from a workstation.
• Keyboarding: Essential for server administration and coding.
• Lifting/Carrying: Required when assembling server hardware weighing 26 up to 50 lbs.
• Decision Making: Involves critical decisions regarding live server environments.

Additional Requirements

• The successful candidate must be able to obtain and maintain a Nevada gaming registration.
• Must be able to travel up to 25% of the time.