Policy Manager

Description

Who we are:

Veteran Benefits Guide has been proud to serve our nation’s service members for more than 10 years. Founded by a U.S. Marine Corps Veteran, VBG assists Veterans through the challenging VA claims process to efficiently secure their hard-earned benefits. Now operating with more than 250 team members nationwide, VBG has helped over 55,000 Veterans through the VA claims process. The company is dedicated to honoring service and supporting the Veteran community through ongoing advocacy, community partnerships, and meaningful opportunities within its workforce.

What we are looking for:

The Policy Manager is responsible for the development, implementation, maintenance, and governance of organizational policies and procedures. Reporting to the Compliance Officer, this role ensures that policies align with regulatory requirements, industry standards, and internal risk management objectives. The Policy Manager plays a key role in promoting a culture of compliance, transparency, and operational integrity across the organization.

Essential Functions:

Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.

Policy Development & Maintenance

• Design, write, and maintain comprehensive policies and procedures that comply with federal/state regulations and industry standards
• Translate complex regulatory requirements into clear, actionable organizational policies
• Conduct regular policy reviews and updates to reflect evolving compliance landscapes

Governance & Implementation

• Establish and manage the policy lifecycle from creation through approval, distribution, training, and archival
• Develop policy governance frameworks, approval workflows, and version control processes
• Ensure consistent policy adoption through training programs and communication strategies

Compliance & Risk Management

• Monitor regulatory changes and assess impact on existing policies
• Collaborate with legal, compliance, and business leaders to mitigate organizational risks
• Conduct policy gap analyses and remediation planning

Stakeholder Collaboration

• Partner with department leaders to develop department-specific procedures
• Facilitate cross-functional policy reviews and approvals
• Provide policy guidance and training to employees at all levels

Qualifications or Competencies:

• Bachelor's degree required (Master's degree preferred) in Compliance, Risk Management, Law, Business Administration, or related field
• 5–7+ years of progressive experience in policy management, compliance, governance, risk management, or regulatory affairs
• Proven experience in regulated industries (financial services, healthcare, government, or technology strongly preferred)

Preferred Skills

• Experience with policy management software (e.g., PolicyTech, NAVEX, Confluence)
• Certifications such as CRCM, CCEP, or similar compliance credentials
• Familiarity with GRC (Governance, Risk, and Compliance) platforms
• Experience developing training programs for policy implementation

Position Type:

This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m. 

EEO:

Veteran Benefits Guide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), gender (including gender identity and gender expression) genetic characteristic, sexual orientation, registered domestic partner status, age, military or veteran status, hairstyle or hair texture, reproductive health decision making, or any other characteristic protected by federal, state, or local laws.