Speakeasy Host

Description

Position Overview:

The Speakeasy Host is the first point of contact for our guests. For this role, you should have solid organizational and people skills to make sure our guests have a positive experience. The Speakeasy Host position plays a critical role in the Museum’s delivery of a world-class guest experience by presenting a thematically appropriate presence. The Speakeasy Host engages and interacts with Museum guests to elevate the overall experience and accentuate the history of Prohibition. The Speakeasy Hosts report to the Food & Beverage Managers.

Major Tasks and Responsibilities:

•  Welcome guests to the speakeasy, escort guests to assigned dining or bar area, and provide accurate wait times and monitor waiting lists.
• Communicate effectively with servers, kitchen staff and management to ensure efficient guest flow and service.
• Respond to guest inquiries, provide information about the speakeasy, and answer questions about the menu or services.
• Engages and interacts with speakeasy guests in accordance with venue guidelines and procedures, including checking of IDs, controlling access to Speakeasy, coordinating departures, etc. 
• Protects Museum and its guest from hazards occurring in and around the Speakeasy and Distillery exhibit spaces. 
• Establishes a visible Speakeasy Host presence to dissuade any potentially destructive or inappropriate behavior.
• Provides any  needed assistance to guests, employees and visitors in accordance with established speakeasy procedures and guidelines.
• Play a key role in emergency situations such as administration of first aid, facility evacuations. 
• Other duties as assigned. 

Requirements

 Experience / Qualifications / Requirements:

•  Minimum of 1 year of hospitality experience.
• Strong communication skills to interact effectively with guests and members in a fast-paced environment. Ability to stand and walk for an entire shift and move safely through all areas, which may include stairs, uneven or slick surfaces.Flexibility to work a varied schedule including nights, weekends, and holidays.
• A demonstrated personable and presentable demeanor. 
• Passion for creating a world-class museum that is unrivaled in content and recognized for a truly outstanding guest experience.
• Enthusiasm for working in an organization where change is frequent, structure is evolving, and flexibility, teamwork, and good humor are absolute necessities.  

Education: 

• High School Diploma or GED

Salary Range

•  $20.00 / hour