About AmeriNat

AmeriNat is a nationally recognized provider of loan servicing, asset management, compliance monitoring, and related administrative services supporting affordable housing, economic development, and community investment programs. For over 50 years, AmeriNat has partnered with state and local governments, nonprofit organizations, financial institutions, and private investors to administer complex portfolios throughout the United States. Today, AmeriNat services approximately $13 billion in loans and supports more than 300 clients nationwide through a team of more than 100 professionals dedicated to delivering exceptional service, operational excellence, and innovative solutions. AmeriNat’s client-centric culture, commitment extensively to affordable housing and economic development, and reputation for exceptionally good servicing make it a unique and rewarding place to build a career.

Primary Position Objective

The Tax, Insurance and Escrow Specialist supports the administration of property tax, insurance, flood monitoring, escrow, and related mortgage servicing activities. This position is responsible for processing tax and insurance transactions, monitoring exceptions, supporting escrow administration functions, maintaining accurate loan records, and providing exceptional service to borrowers, clients, vendors, and internal team members. The Specialist performs responsibilities in accordance with AmeriNat procedures, client requirements, investor guidelines, and established servicing standards while contributing to the department’s operational efficiency, quality, and service objectives.

Major Duties and Responsibilities

Process property tax payments, insurance premium payments, HOA disbursements, and other escrow-related transactions.
Monitor tax, insurance, flood, and escrow exception reports and complete appropriate follow-up activities.
Maintain accurate tax service, insurance tracking, flood monitoring, and escrow information within servicing systems.
Review incoming tax bills, insurance policies, renewals, cancellations, notices, and related correspondence and update servicing records as appropriate.
Coordinate with borrowers, insurance agents, taxing authorities, vendors, and clients to obtain required information and resolve outstanding items.
Support annual escrow analysis activities, borrower communications, and related account maintenance functions.
Process lender-placed insurance activities in accordance with departmental procedures and client requirements.
Monitor non-escrowed accounts for property tax payments and insurance coverage and perform follow-up activities when exceptions are identified.
Support loss claim administration activities and assist with interest-on-escrow processing where applicable.
Prepare reports, correspondence, and account documentation related to tax, insurance, escrow, and servicing activities.
Document communications within servicing systems and support quality control efforts.
Utilize servicing systems, workflow tools, reporting platforms, and technology solutions to manage responsibilities efficiently and accurately.
Contribute to process improvement initiatives and perform other duties and special projects as assigned.

Additional Expectations

Deliver exceptional customer service reflecting AmeriNat’s commitment to maintaining industry-leading borrower service and client satisfaction.
Support AmeriNat’s client-centric culture through responsiveness, accuracy, transparency, and service quality.
Communicate professionally and effectively in verbal and written interactions.
Participate as an active team member and support department objectives.
Adapt effectively to changing priorities, technologies, and business needs.
Share constructive ideas that support continuous improvement.

Supervisory Requirements

None.

Independent Judgment

Exercise sound judgment within established procedures and escalate unusual circumstances, procedural uncertainty, client-specific issues, or potential risk exposures to management.

Requirements & Qualifications

Minimum of 12 months of experience in mortgage servicing, escrow administration, tax and insurance administration, banking operations, financial services operations, insurance operations, or related customer service.
Two or more years of relevant experience preferred.
Property tax administration, insurance administration, escrow administration, or mortgage servicing experience preferred.
Ability to follow established procedures, documented workflows, and client-specific requirements.
Strong customer service, communication, organizational, and technology skills.
Working knowledge of Microsoft Outlook, Word, and Excel.
Bilingual English/Spanish considered a plus.

Physical Requirements

Sedentary office environment with frequent computer use, communication, and repetitive hand motions. Occasional lifting of up to 10 pounds.

This description has been designed to indicate the general nature and level of work performed by an employee in this position. The actual duties, responsibilities and qualifications may vary in the future based on new or revised work assigned to this position.

AmeriNat offers a competitive benefits package including 401k; performance incentives; paid medical, life and long-term disability; dental; PTO and holiday pay as well as opportunities for advancement. Dress code is business casual (jeans allowed) and occasional business attire required.

AmeriNat will consider qualified applicants in a manner consistent with local “Fair Chance” ordinances. AmeriNat is an Equal Opportunity Employer.

Learn more about this Employer on their Career Site