General Description: This position is responsible for managing inbound customer inquiries and guiding callers toward high-quality products and formulations that may enhance their overall well-being. This role also involves engaging in informed discussions on a variety of health-related topics, delivering exceptional service through accurate, evidence-based information. |
Core Duties and Responsibilities: - Provide accurate, current, and comprehensive information related to Life Extension products, disease protocols, health conditions, and published content to customers.
- Respond to customer inquiries regarding product details, including ingredients, recommended dosages and proper usage.
- Research, interpret, and communicate complex health and scientific information in a clear, professional, and reassuring manner within a real-time environment.
- Demonstrate a commitment to continuous improvement by actively receiving and applying coaching and feedback to enhance performance and the customer experience.
- Utilize active listening and effective probing techniques to identify customer needs, while efficiently navigating internal systems, delivering accurate and complete information, and documenting interactions for future reference.
- Periodically review basic laboratory results with customers and provide appropriate product suggestions aligned with organizational guidelines.
- Maintain consistent reliability and punctuality in adherence to scheduled work hours.
- Demonstrate flexibility to accommodate evolving business needs, including overtime or schedule adjustments.
- 2 onsite days per week is an essential function of this position.
- Additional duties as assigned.
Position Requirements: - Bachelor's degree in a science or health related field preferred (e.g., Biology, Dietetics, Nutrition, Nursing, or Health Promotion)
- Knowledge of vitamins, supplements, and general health products preferred
- Proficiency in online research tools and databases (e.g., PubMed, web-based research platforms)
- Demonstrated ability to efficiently navigate and extract relevant information from both internal and external resources
- Strong multitasking and organizational skills within a fast-paced environment
- Ability to remain seated and engaged in desk-based work for extended periods of time
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