Client Services Representative

JOB PURPOSE

The Client Service Representative serves as the first point of contact for individuals seeking assistance and support. This role is responsible for providing high-quality customer service, managing client intake processes, maintaining accurate records, and supporting the efficient delivery of services. The position plays a vital role in promoting a welcoming environment that reflects the organization's mission to uphold dignity, compassion, and equity for every client.

ORGANIZATIONAL REQUIREMENTS

As a mission driven nonprofit organization, all employees are required to contribute to organization wide initiatives that support community impact. This includes participation in up to (6) six Pop-Up and Give events annually. These occur outside of standard business hours and are scheduled on the third Saturday of the month.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage daily front desk operations, including answering phone inquiries, managing voicemail systems, and assisting clients with check-in (drive-thru and walk-in).
• Provide general clerical and administrative support to Client Services Coordinators and Managers to maintain efficient workflow.
• Maintain and update accurate records of client interactions in accordance with organizational protocols.
• Schedule, reschedule, and cancel client appointments based on staff availability and client needs.
• Accurately enter and regularly update client demographic information in Salesforce; assist in conducting routine audits for data accuracy.
• Respond to referrals from external partners and ensure timely follow-up and documentation.
• Support daily intake processes and contribute to the overall efficiency of client service delivery.
• Collaborate with cross-functional teams to address client needs and facilitate access to additional services and resources.
• Assist in compiling reports on client engagement, appointment trends, and service utilization.
• Identify and recommend process improvements; support the implementation of streamlined administrative procedures.
• Performs other related duties consistent with the scope and purpose of the position.

REQUIRED SKILLS AND ABILITIES

• Strong verbal and written communication skills.
• Ability to build effective working relationships with clients and community partners.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and meet deadlines.
• Sound judgment and problem solving skills.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Proficiency in relevant software systems or platforms.

EDUCATION AND EXPERIENCE

Minimum Qualifications

• High school diploma or equivalent (required)
• 1+ year of Non- Profit Experience (preferred)
• Bilingual in Spanish (required)
• 2+ years of administrative, client services, preferably in a social services or community-based organization. (required)
• Must obtain and maintain a valid Nevada Food Handlers Card within thirty days of hire due to required participation in food distribution events.

Preferred Qualifications

• Nonprofit experience
• Experience working with vulnerable populations or community based programs

WORK SCHEDULE AND CLASSIFICATION

• This is a part-time position (approximately 20-25 hours per week, not exceeding 29+).
• Standard work schedule is Monday-Friday, 7:30 am - 11:30 am with flexibility as needed.
• Evening, weekend, event based, or on call work may be required depending on program and operational needs.
• This position is classified as Non-Exempt under the Fair Labor Standards Act.

TRAVEL REQUIREMENTS

If the position requires travel to perform essential job duties, the employee must maintain a valid driver's license and meet the organization's insurability requirements. Reliable transportation is required to fulfill travel related responsibilities.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Ability to sit, use hands, talk, and hear for extended periods.
• Frequent standing, walking, reaching, lifting, and carrying (up to 50 lbs).
• Exposure to varying indoor and outdoor environments.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EQUAL OPPORTUNITY EMPLOYER

The Just One Project is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

AT-WILL EMPLOYMENT

Employment at The Just One Project is at-will and may be terminated by either party at any time, with or without cause or notice. This description does not constitute a contract of employment and is subject to change.

DON'T MEET EVERY REQUIREMENT? LET US DECIDE!

Research shows that individuals from underrepresented groups often choose not to apply for jobs unless they meet every listed qualification - even though they are frequently well-qualified.

Must be able to pass a criminal background check and drug screening