Guest Services Representative - Front Desk

Be the face of OYO – where exceptional service starts with you.

We’re looking for a friendly, energetic, and dependable Guest Services Representative to be the first point of contact for our guests. In this fast-paced front desk role, you’ll handle phone calls, check-ins, check-outs, and guest requests—ensuring every person who walks through our doors has a smooth and memorable experience. Your role is essential in delivering great service from start to finish.

What You’ll Do:

• Deliver outstanding customer service on every call and in-person interaction.

• Check guests in and out, explain company policies, and answer questions about their stay.

• Handle guest needs from start to finish—whether it’s early arrivals, special requests, or follow-up after check-out.

• Manage busy check-in/check-out times with professionalism—even when there's a line of waiting guests.

• Coordinate guest requests (luggage help, housekeeping items, wake-up calls, etc.) with the right departments.

• Keep accurate records and follow up to ensure issues are resolved.

• Share helpful information about the property, amenities, and nearby attractions.

What We’re Looking For:

• 1+ year of call center or customer service experience (hotel experience a plus).

• A calm, professional, and upbeat attitude—even during high-volume times.

• Strong communication skills and a passion for helping people.

• Ability to work flexible hours, including weekends and holidays.

• High school diploma or equivalent.

Paragon Tropicana is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Paragon Tropicana to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin, ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities.