Supervisor - PBX

Company Description

Job Description

The Service Supervisor oversees the daily operation of the Service Call Center ensuring excellent customer service performance expectations are met or exceeded.

Job Responsibilities:

• Providing support to the Service Manager
• Assisting in the prompt resolution of any guest service issues by supervising or personally handling the recovery
• Monitoring incoming call volumes, training, maintaining time and attendance records, conducting employee performance evaluations, responding to emergencies and notifying appropriate departments
• Completing Telecom Convention billing
• Assisting with the compilation of CMS reports

Qualifications

• High school diploma or equivalent
• Proficiency with MS Office
• Minimum of two years customer call center experience at least one year of which supervisory in nature

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.