Service Manager

THE POSITION IN A NUTSHELL
 
Sciens Building Solutions is seeking a Service Manager who is a positive change agent and can drive high customer satisfaction, while leading a service team along with a back-office team to support a business that is experiencing exciting growth. This opportunity is ideal for someone who has experience managing a team in the fire detection, protection, security, and electrical industries and is ready to assume ownership of a Division service management role, while being part of a vibrant national organization.  

WHAT YOU’LL BE DOING (and doing well!) 

• Manage the service department of assigned Division. 

• Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.  

• Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs. 

• Responsible for executing service inspections on time and resolution of system deficiencies. 

• Responsible for developing a budget and meeting revenue and gross margin targets. 

• Responsible for delivering projects within the original budgeted cost.   

• Responsible for executing monthly financial performance analysis. Reports the information in an effective manner to management and takes corrective action as needed.  

• Responsible for efficient asset management, such as inventory and company service vehicles.   

• Responsible for building a high-performance culture to include annual performance reviews and development initiatives.  

• Responsible for manpower planning and allocation. 

• Responsible in part for customer satisfaction and cash collections. 

• Works closely with the sales and installation teams to support the growth and profitability of the Division. 

• Responsible for control and calibration of inspection, measuring, and testing equipment. 

• Responsible to ensure all employees embrace our safety culture and comply with all safety initiatives. 

  WHAT WE LIKE ABOUT YOU 

• Two to five years of experience in a service operations manager role within the fire detection, fire protection, security, or electrical environment. 

• Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors. 

• Strong, positive team builder with leadership ability. 

• Knowledge of current fire alarm, clean agent/special hazard fire suppression, security, and electrical systems. 

• Strong understanding of Profit and Loss statements and key financial drivers.  

• Ability to attract, develop, grow, and retain a team. 

• Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions. 

• Valid driver’s license. 

• Must be able to pass a background check and drug screening. 

• Able to work independently. 

• Excellent organizational, decision-making, and communication skills. 

• Proficient in NFPA codes and standards. 

• Strong computer skills; proficient at Microsoft Office. 

• Knowledge of OSHA safety standards. 

• NICET Level II. 

WHAT WE’RE BRINGING TO THE TABLE

• Competitive salary based on qualifications. 

• Paid time off plan and holidays. 

• 401(k) matching. 

• Short term and long-term disability.  

• Medical, dental, and vision plans with options. 

• Life insurance. 

• Company cell phone, laptop, and vehicle. 

• Professional career development opportunities.