IT Support Technician

IT Help Desk – Entry Level

Location: Onsite, Latrobe, PA

Start your IT career with Adelphoi USA!
Adelphoi USA Inc., a leading youth-focused nonprofit with 700 employees and a 50-year legacy, is seeking an Entry-Level IT Help Desk Technician to join our dynamic team. This is the perfect opportunity for someone eager to launch a career in information technology and gain hands-on experience in a supportive environment.

What You’ll Do

• Respond to phone calls and emails to create or review service tickets.
• Troubleshoot issues related to software, security, hardware, and network connectivity.
• Collaborate with the IT team on computer upgrades and infrastructure maintenance.

What We’re Looking For

• General knowledge of desktop computing, operating systems, and network connectivity.
• Strong problem-solving skills and the ability to ask insightful troubleshooting questions.
• Education, degree, or technical training in information technology.

Why Join Us?

• Comprehensive benefits: health, dental, vision insurance.
• 403(b) retirement plan with company match.
• Disability and life insurance.
• Relaxed work environment.
• Generous paid time off—up to 4 weeks after two years of service.

About Adelphoi USA
We are a major provider of counseling, residential, adoption, foster care, and educational services for youth and families. With over 25 group homes and education centers across Pennsylvania and a central 19-acre campus in Latrobe, we’ve been making a difference for more than five decades.

Adelphoi is an Equal Opportunity Employer.