Clinical Supervisor

General Description          

The Clinical Supervisor is responsible for providing individual and group therapy utilizing evidence-based modalities consistent with company clinical programming and curriculum.  The Clinical Supervisor supervises mental health and substance abuse staff and assists with daily management of clinical team and client crisis.  The Clinical Supervisor oversees documentation audit, clinical reporting, and staff training.   

Tasks & Responsibilities 

A. Essential Duties 

• Provide direct supervision to substance abuse and mental health/eating disorder program staff and ensure staff is meeting KPIs on job description.   
• MH and ED Program Development: upkeep and oversight of any processes or additions needing to be made to MH and ED Program or Curriculum for continued growth, development, and success of the programs under the supervision of Clinical Director.   
• Ensure all required paperwork related to incident reporting is completed by staff   
• Oversee and ensure completion of Clinical Reports such as FAN, LOS and Billing Reports   
• Conduct auditing for supervised staff   
• Review and second sign documentation for clinical staff   
• Carry a caseload of 5-7 individuals.  
• Crisis Management for all programs and overseeing of AMA Risk thread, relapses and refer outs   
• Collaborate with Medical Director to approve admissions to mental health and eating disorder programs    
• Group Schedule Oversight and coverage for staff PTO/call outs    
• Provide family outreach collateral contact to client families with at least biweekly contact a week per family.   
• Facilitate 1-2 psycho-educational, process, and experiential groups   
• Collaborate with Clinical Director to implement clinical programming and provide monthly training to clinical staff.   
• Completion of special projects and tasks related to program development as assigned by Clinical Director   
• Provide assessment, diagnosis, and treatment. 

Overview of Clinical Supervisor job functions which include clinical and administrative oversight of licensed therapists: 

Direct supervision of Clinicians: 

• Facilitate and document individual and group Clinical Supervision  
• Leading weekly clinical meetings  
• Therapist coaching and training e.g., Performance reviews, corrective action, case conceptualization   
• Oversight of clinician schedule, capacity, and retention  

Direct Care to Clients: 

• 2-4 client sessions per week  

Administration: 

• On call responsibilities, approximately once per month  
• Onboarding/training of newly hired clinicians  
• Review and sign of associate licensed clinician notes in EHR within 72 hours of submission  
• Clinician training 

Leadership, Management and Accountability: 

• Lead team to complete tasks and goals.  
• Maintain the mission and values of the company and leading team members to complete tasks that bring them close to the achievement of these goals.  
• Enforcing quality standards and provide valuable feedback to team and upper management on potential improvements  
• Resolving conflicts and complaints from employees and clients 
• Analyzing information and processes and developing more effective to efficient processes and strategies  
• Generating reports and presenting information to upper management and other parties as directed or monitor team performance and report on metrics  
• Create a healthy and motivating work environment and atmosphere  
• Effectively communicate with team regarding performance  
• Discovery training needs and provide coaching  
• Plan and organize team activities 

B. Additional Duties 

• Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.  
• As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.  

C. Interpersonal Relations 

• Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.   
• Take Accountability: Take constructive feedback and prevent discourse among our peers. 
• Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accept constructive criticism well in an open and non-defensive manner.  
• Be Professional: Wear business casual attire (please see dress code policy).

Core Functions 

• LMA 
• Clinical Management 
• Clinical Supervision and Training 
• Quality & Compliance 
• Data Outcomes Management 

Competencies

• Adaptability  
• Customer Service  
• Decision Making  
• Dependability  
• Ethics  
• Interpersonal Skills  
• Job Knowledge  
• Conflict Management  
• Organization Skills  
• Productivity  
• Self-Development  
• Teamwork  
  
  

Job Specific Competencies 

• Clinical Supervision   
• Leadership and Management Skills  
• Clinical Charting  
• Crisis Management and Suicide Intervention  
• Training in an Evidence-Based Practice   
• Familiarity with telehealth services and virtual, HIAA-compliant meeting platforms 

Performance Standards & Measurement

• Compliance with essential and incidental duties; compliance with company policies and procedures.   
• Compliance with state and federal laws and regulations applicable to the business.  

Equipment, Tools & Machines 

• Use of computer, telephone, and other office equipment such as a printer and fax.  
• Use of company network and email domain.  

Working Conditions 

• Air conditioned and well-illuminated office environment and outdoor environment.  
• May have several responsibilities at once.  Interaction with others is constant and can be interruptive.   
• Work may be stressful at times due to high level workflow. 
• Availability to work flexible hours including weekends, holidays, and evenings as is required to comply with the purpose of the job and accommodate client needs.  
• Participates in educational training, orientations, or compliance programs as needed to maintain competency.  
• If you must leave your employment with our company, we request employees to give us at least 30 days resignation notice in writing.

Demands  

• Enthusiastic self-starter operating with sustained energy and showing great initiative. 
• Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.  
• Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.  
• Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees and business partners, among others.  
• Excellent organizational skills.  
• Accepts constructive criticism well in an open and non-defensive manner.  
• Ability to manage conflicting priorities.  Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.   
• Ability to function independently and with flexibility.  
• Ability to work under pressure, handle multiple tasks and interruptions.   
• Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 25lbs.  
• Ability to sit, stand, or walk for extended periods of time. 
• Excellent presentation, negotiation and relationship-building skills required. 
• Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements.  

Qualifications  

Education:  

• Master’s Degree and Full Licensure in state of practice, Supervisor credential at time of hire or within 1 year of offer acceptance

Experience:  

• 1+ years’ experience at a supervisory level working in Mental Health Treatment Facility or training in lieu of. 
• Computer literate: Microsoft Office (Excel, Word, and PowerPoint) required.