CLERICAL LEVEL V

Job Title:

Patient Account Representative – OB/GYN

Department:

Clinic Operations / OB/GYN

Full Time/PRN:

Full Time, Mon-Fri 8a-5p

Job Summary

The Patient Account Representative (PAR) is responsible for insurance verification, financial agreements, patient registration, and front desk operations across all South Central OB/GYN clinic locations. This role also fulfills Patient Experience Specialist responsibilities and may rotate between clinics based on operational needs.

Essential Duties & Responsibilities

Schedule appointments and manage patient registration; Perform accurate check-in/check-out; Verify and update patient information in Cerner; Verify insurance coverage and collect copies of insurance cards; Obtain photo identification; Collect copays, OB deposits, and outstanding balances; Post charges and payments accurately; Maintain and balance daily cash drawer; Answer incoming calls and make reminder calls; Obtain and scan patient forms and records; Fax medical records as needed; Prioritize workloads to maintain efficiency; Promote positive teamwork; Maintain HIPAA compliance; Follow facility policies; Calculate OB estimates; Meet with new OB patients to review financial obligations; Maintain OB deposit files; Verify next-day insurance coverage; Prepare next-day paperwork; Perform additional duties as assigned.

Minimum Qualifications

Strong written and verbal communication skills; Proficiency with computers and electronic systems; Strong organizational and time management skills; Ability to multitask and prioritize tasks; Working knowledge of insurance plans and verification processes.

Work Location Assignment

This position applies to all South Central OB/GYN clinic locations. The PAR will be assigned a primary location but may rotate to other clinics as needed based on operational demands.

All candidates must be able to perform the essential functions of this position. The American with Disabilities Act (ADA) requires that reasonable accommodations be made for qualified individuals to help perform the essential functions of the position.
 
South Central Regional Medical Center is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender, national origin, age, disability, or genetic information.