RN Orthopedic Service Line Coordinator

Department:

Status:

Shift:

Schedule Details/Additional Information:

Monday through Friday, varying times

Job Description:

Patient Navigation & Care Coordination
•    Act as the primary point of contact for orthopedic patients from referral to recovery.
•    Coordinate appointments, diagnostics, pre-operative clearances, and post-operative follow-ups.
•    Ensure timely movement of patients through the care continuum, minimizing delays.
•    Educate patients and families on procedures, expectations, recovery plans, and care pathways.
•    Identify and address barriers to care (transportation, financial, social determinants of health).

Clinical Pathway Management
•    Support implementation and adherence to standardized orthopedic pathways (e.g., total joint replacement programs).
•    Monitor patient progress across the continuum and ensure compliance with protocols.
•    Facilitate prehabilitation and post-acute care coordination (home health, rehab facilities).

Physician & Team Collaboration
•    Partner with orthopedic surgeons, advanced practice providers, and multidisciplinary teams.
•    Coordinate interdisciplinary communication to ensure seamless care transitions.
•    Support physician practices with scheduling optimization and case progression.
Patient Experience & Engagement
•    Serve as an advocate for patients and families.     
•    Promote patient engagement tools (education materials, digital platforms, classes such as joint camp).
•    Monitor patient satisfaction and address concerns in real time.

Operational & Performance Improvement
•    Track key service line metrics (length of stay, surgical volumes, readmissions, case delays).
•    Identify opportunities for process improvement and efficiency.
•    Participate in quality improvement initiatives and care redesign efforts.

Data & Documentation
•    Maintain accurate documentation in the electronic medical record.
•    Track patient navigation activities and outcomes.
•    Assist with reporting and dashboard monitoring for orthopedic program performance.

Education 
•    Minimum Requirements --- Graduate of accredited nursing program

Certification/Licensure (including annual requirements)
•    Minimum Requirements --- Current NC or Multistate RN license; BSN, BLS, ACLS
•    Preferred at Hire --- ONC, must obtain within 1 year of hire

Experience (Years/Type)
•    Required-----minimum 3 yeears orthopedic or surgical services experience

Other Skills and Competencies
•    Minimum Requirements --- Demonstrates excellent communication skills, both written and verbal. Diplomacy, tact, and a positive approach to problem solving are required to be successful. Organizational skills are a must. Fosters a teamwork environment. Must be able to communicate with patients, customers, other departments, and staff in an articulate and professional manner.
•    Computer; EMR (electronic medical record) charting

Careers

At Scotland Health Care System, we’re proud to employ a team of dedicated professionals who embody the Scotland Way.

Founded in 1946, Scotland Health Care System is a community-owned, not-for-profit organization serving Laurinburg, North Carolina. Our mission is simple yet powerful: to deliver safe, high-quality, compassionate, and sustainable health care to everyone in need.

We offer a full spectrum of services—including inpatient, outpatient, and emergency care—along with specialized programs in cancer treatment, cardiac care, surgical services, and women’s health.

Our culture is built on caring—for our patients and for our people. We believe that when we take exceptional care of our employees, they can provide exceptional care to our communities. That’s why we offer:

• Competitive compensation

• Family-friendly benefits including Paid Parental Leave and On-Site Childcare

• Flexible scheduling

• Exclusive savings programs

• Career growth and advancement opportunities

If you’re looking for more than just a job—if you want a meaningful career where you can make a difference—Scotland Health Care System is the place for you. Join our team today!