Home Care Advisor / Inside Sales Representative

Are you a driven, empathetic sales professional who thrives in a fast-paced environment and wants to make a meaningful impact?

We’re a family-owned home care company with a long track record of excellence—including 9 consecutive Caring.com Super Star Awards—and we’re looking for an Inside Sales Representative (Home Care Advisor) to be the first point of contact for families seeking care.

This is a high-impact role where your responsiveness, communication skills, and persistence directly help families get the care they need.

Why Join Us?

- Family-owned company with strong values and leadership experience as caregivers

- 9x Caring.com Super Star Award winner

- Clinical support with a nurse on staff guiding care and training

- Mission-driven culture: we care for clients like family

- Clear growth paths into outside sales, operations, or care coordination

What You’ll Do

- Respond to inbound inquiries quickly (goal: within 1 hour during business hours)

- Conduct discovery calls to understand needs, urgency, and fit

- Convert leads into scheduled in-home consultations (Living Room Visits)

- Manage a high-volume pipeline (200–300 active leads/month) in Zoho CRM

- Execute consistent follow-up via phone, text, and email

- Maintain detailed notes and next steps for every lead

- Support outside sales reps and broader sales efforts as needed

- Ensure smooth handoff to care and operations teams

 What Success Looks Like

- Strong conversion of inquiries into scheduled consultations

- Consistent, disciplined follow-up across all leads

- Accurate and organized CRM pipeline management

- Ability to handle a high volume of conversations daily

- Fully ramped within 90 days

What We’re Looking For

- 2–4 years of inside sales or phone-based sales experience

- Proven ability to manage and convert inbound leads

- Strong communication skills—empathetic, confident, and persuasive

- Highly organized with strong attention to detail

- Persistent and follow-up driven

- CRM experience (Zoho preferred)

Compensation & Schedule

- Base salary: $40,000 – $50,000

- Bonus tied to completed consultations

- Monday–Friday, 8:30 AM – 4:30 PM, some follow up on the evenings & weekends