Front Counter Associate

Company Description

At Lumina Agency Inc., we are committed to building a workplace where reliability, teamwork, and professional growth are valued. Our team plays an essential role in ensuring efficient warehouse operations while maintaining high standards of quality and safety. We believe in creating opportunities for employees to develop their skills and build rewarding careers.

Job Description

We are seeking a friendly, organized, and customer-focused Front Counter Associate to serve as the first point of contact for our customers. In this role, you will assist visitors, provide information, process transactions, and help maintain smooth day-to-day front counter operations while delivering exceptional service.

Responsibilities

• Welcome customers in a professional and courteous manner.
• Assist customers with questions, requests, and general inquiries.
• Process transactions accurately and efficiently.
• Maintain an organized, clean, and professional front counter area.
• Answer incoming phone calls and direct inquiries appropriately.
• Coordinate with internal team members to ensure excellent customer service.
• Handle administrative and clerical tasks as needed.
• Follow company procedures and maintain accurate records.

Qualifications

• Strong communication and interpersonal skills.
• Excellent customer service mindset.
• Professional attitude and positive work ethic.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy.
• Ability to work effectively in a team environment.
• Basic computer proficiency.
• Willingness to learn and adapt in a fast-paced environment.

Additional Information

• Competitive salary ($40,000 – $44,000 annually).
• Opportunities for professional growth and career advancement.
• Supportive and collaborative work environment.
• Ongoing training and skill development.
• Stable full-time employment.
• Opportunity to build valuable customer service and administrative skills.