ADVANCED METERING INFRASTRUCTURE (AMI) TECHNICIAN

Summary:
Come and join our Municipal Services and Operations (MSO) Team as an Advanced Metering Infrastructure Technician (AMI). This position will perform a variety of technical, operational, and administrative duties in support of the AMI program; initiate and resolve service orders related to AMI meters and equipment; provide assistance and backup for the AMI Program Manager.

Responsibilities:
This position is responsible for some of the below essential functions. These are not all-inclusive.

• Install, configure, inspect, and maintain utility system equipment and associated infrastructure; validate proper operation using system software, hardware, and reports.
• Diagnose and troubleshoot issues related to utility system equipment, communications, or field conditions; follow established procedures to restore functionality.
• Respond to and create service orders; perform in-person field investigations and resolve issues that cannot be addressed remotely.
• Conduct customer appointments related to utility services; assist with service inquiries, field investigations, and resolution of concerns.
• Perform field support activities for assigned utility programs, which may include assisting with sampling, inspections, data collection, equipment distribution, and customer notifications.
• Provide customer service functions such as answering questions, explaining program requirements, and supporting compliance efforts.
• Perform utility service actions as directed, including service connections, disconnections, and emergency shut-offs.
• Monitor system dashboards, work order systems (e.g., Cityworks), databases, and reports to identify and address operational or compliance issues.
• Maintain accurate records of field activities, customer interactions, and system data within applicable software systems or databases.
• Assist in tracking, reporting, and documentation for assigned programs, ensuring data accuracy and completeness.
• Coordinate with vendors, contractors, and internal staff to support installation, maintenance, and program implementation activities.

Qualifications:
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be:

Education

Equivalent to a high school diploma.

Related Experience
The AMI Technician should have knowledge of the overall operations of the utility field service organization. Ideally, candidate will have two (2) years of field experience and is capable of performing all field-related work. Computer literacy is vital for work with the AMI System as well as generating reports and spreadsheets as needed.

Benefit Information:
Health/Dental/Vision/Life Insurance: Various dependent on coverage levels available; FREE Well Care Clinic through LMH; other wellness benefits/perks
Paid Time Off: 12 Vacation days, 12 Sick days accrued per year; 2 days Personal Leave, 10 Paid Holidays, 12 Weeks Caregiver Leave
Retirement: Kansas Public Employees Retirement System (KPERS)