Description

Position Summary

The Head Coach (General Manager) is the leader of the fitness product and in-studio experience, responsible for delivering exceptional classes, developing coaching talent, and ensuring operational excellence within the studio.

In Bronze and Silver studios, the Head Coach ( General Manager) also serves as a key in-studio operator, owning day-to-day execution of the member experience, coaching performance, and studio readiness, while partnering with Regional leadership on business performance.

This role blends coach leadership, operational ownership, and member experience accountability.

Responsibilities:

Coaching Excellence and Product Ownership

Deliver high-quality, high-energy Orangetheory classes in alignment with brand standards
Maintain personal coaching quota of approximately 15 classes per week
Ensure all coaches meet expectations for programming execution, timing, cueing, safety, and member engagement
Own overall fitness product quality in the studio
Manage payroll and coach timecards

Coach Leadership, Hiring and Development

Support recruiting, interviewing, and hiring of coaches in partnership with RFTM
Lead onboarding, training, and certification readiness
Deliver ongoing feedback and performance management
Conduct regular coach check-ins and support weekly KPI accountability
Partner with RFTM on formal evaluations and development plans

Studio Operations and Daily Execution

Own in-studio operations and readiness, including workout studio maintenance, lobby standards, and overall cleanliness
Manage coach schedules in partnership with RFTM
Ensure proper class coverage and substitutions
Oversee class reconciliation including attendance and late cancels
Submit and manage facility requests and maintenance coordination

Member Experience and Studio Engagement

Act as a visible leader on the floor, building strong member relationships
Support member management within the studio portal
Partner with the Sales team to improve retention, drive engagement, and support local events
Create a welcoming, high-energy, community-driven environment

Performance and Business Support

Support key studio metrics including class utilization, member retention, and coaching quality
Partner with RBM and RFTM on class schedule optimization and studio performance initiatives
Contribute to revenue-driving activities through member engagement and product excellence

Administrative and Compliance Responsibilities

Approve and manage coach payroll and timecards
Participate in regional calls, fitness workshops, and required trainings
Ensure compliance with all brand and safety standards

Qualifications

Orangetheory Fitness Coach certification or ability to obtain
Nationally accredited fitness certification such as NASM, ACE, or AFAA
CPR and AED certification
1 to 3 or more years of coaching experience
Prior leadership or team development experience preferred

Key Competencies

Strong leadership presence and accountability mindset
High energy and ability to motivate large groups
Ability to coach and develop others
Operational ownership and attention to detail
Strong communication and collaboration skills

What Success Looks Like

Consistently high-quality classes across all coaches
Strong member satisfaction and retention
Fully staffed, trained, and accountable coaching team
Smooth daily studio operations with no gaps in execution
Positive collaboration with Sales and Regional leadership

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