IT Support Specialist

About the Role

The IT Support Specialist will be part of the broader IT team and act as the primary interface for end-user support while helping to manage the infrastructure and security platforms that keep the business running. This is an early-career role—we’re placing strong emphasis on attitude, potential, and willingness to learn. If you’re curious, resourceful, and excited to grow your technical skills alongside a supportive team, this is a role you can grow into and grow with.

What You'll Do

• Serve as the primary on-site IT presence at our Lawrence office, providing support to corporate users.
• Support and help administer cloud and SaaS platforms including Microsoft 365 and network platforms like Meraki and Mist.
• Provide end-user software and hardware support for Windows and macOS endpoints, including the deployment of applications to endpoints.
• Identify opportunities to automate manual or repetitive IT processes, and leverage AI tools to improve efficiency, response time, and overall support quality.
• Contribute to, and help lead, IT projects and initiatives—partnering with the broader IT team on rollouts, upgrades, and infrastructure improvements.
• Respond to IT support requests and information security alerts, meeting SLAs defined in the IT support framework.
• Escalate complex issues to the next level of support for timely resolution.
• Serve as a liaison with vendors and other service providers.
• Assist with employee onboarding and offboarding.
• Partner closely with the broader corporate IT team on cross-functional projects.

Bonus if You Have

• Hands-on experience supporting Windows and macOS / MacBook fleets in a business or enterprise setting.
• Experience working in an enterprise IT setup.
• Experience building automations or scripts (e.g., PowerShell, Python, low-code tools) to streamline IT operations.
• Experience or solid foundational knowledge in Meraki or Mist networking and Wi-Fi.
• Experience troubleshooting hardware and software issues related to corporate IT infrastructure.
• IT certifications such as CompTIA A+, Network+, or Microsoft 365 Fundamentals (or a desire to pursue them).

Work Arrangement

This is an on-site role based at our Lawrence, Kansas office and reports to Triad’s Director of Infrastructure. As the primary on-site IT presence, consistent in-office availability is a core part of the role.

Come do business, and life, with us!