PATIENT COORDINATOR

Description

Job Purpose: Under general supervision, the Patient Coordinator will provide outstanding care in service to patients and physicians. The Patient Coordinator will provide support to the Physician Group and Clinical Staff with patient flow in a professional and courteous manner at all times.

JOB FACTORS:

Essential Duties & Responsibilities

• Greet all patients with courtesy and respect.
• Check patients in/out upon arrival and/or departure.
• Ensure patient confidentiality throughout all transactions.
• Update, file and maintain the integrity of all patient data.
• Request patient records from referring physician offices and follow up with that office to ensure all information is received prior to patient visit as directed.
• Forward medical records to requesting physicians.
• Schedule patient appointments.
• Verify patient insurance information, prior authorization, and collect payment for services rendered, (co-pays, deductibles, co-insurance, past due balances, and surgery deposits)
• Scan patient data into the NextGen EMR system.
• Check patients in for clinical staff.
• Answer incoming telephone calls and make outbound calls to patient in order to confirm scheduled appointments.
• Maintain current knowledge of HIPAA compliance and OSHA standards.
• Other duties as assigned.

Requirements

QUALIFICATIONS:

Knowledge:

Education/Training:

• High School Diploma, some college preferred.
• Minimum of 2 years’ experience in a Healthcare setting.

Skills & Abilities:

• Will travel as needed between Lawrenceville, Monroe, & Snellville
• Excellent organizational, time management and follow through skills.
• Must be able to interact with team members in a fast-paced environment while maintaining a high level of professionalism.

Computer literacy:

• Proficiency and working knowledge of medical software applications, e.g. EMR, as well as Microsoft Office Applications.

Driving Requirements:

• A valid State of Georgia Driver's License and reliable transportation is required.

SPECIAL REQUIREMENTS:

Physical Demands: This position requires a substantial amount of standing, sitting, and working at a computer station throughout the day.

Work Environment: Must be flexible and available to work at different locations throughout Georgia Urology.