City National Bank and Trust

Position: IT Technician

Department: IT

Status: Full Time

Description: End-user support of IT hardware and software, including but not limited to workstations and workstation peripherals, servers, telecommunications hardware, surveillance equipment, printers, mobile devices, and audio-video equipment.

Responsibilities:

Provide timely technical support (remote and in-person) while maintaining organization standards for customer service and professionalism
Prioritize, document, and resolve support requests, enabling end-users to accomplish business tasks
Troubleshoot, diagnose, and repair issues on IT equipment and contact external vendors to coordinate support as required
Configure and deploy new IT hardware
Install and upgrade software, including operating systems and applications
Assist in maintaining strict information security controls
Other job duties as required

Qualifications:

IT-related professional certifications a plus
Must be able to work heights using a portable ladder
Occasional travel required
Occasional on-call and holiday work required

Education and Experience:

High School diploma or equivalent.
1-3 years relevant experience or equivalent education in an IT-related discipline

Valid driver’s license

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Constant use of computer screens
Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear
Ability to sit for long periods of time
Long periods of typing and repetitive motion
Close vision and ability to adjust focus
Must be able to lift and/or move up to 50 pounds

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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