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City National Bank and Trust
Job Description: CIF Level I
Status: Full TimeÂ
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Responsibilities: The CIF Level I position is a role within the bank’s back-office operations team and is designed for individuals seeking a long-term career path in banking operations. This role includes account opening, account maintenance, and other regulated banking activities while ensuring accuracy, compliance, and strong attention to detail. Successful candidates will demonstrate reliability, a willingness to learn, and the ability to work consistently in a structured, team-based environment.Â
PRIMARY ACCOUNTABILITIES:
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- Create, maintain, review, and update customer information within the core banking system
- Verify, identify and resolve duplicate CIF records, and review CIF maintenance for accuracy and completeness
- Process customer information changes and account maintenance requests
- Research and process new account opening documentation, including account agreements, customer identification, and new account specialized documentation. This includes reviewing new accounts opened in established guidelines, identifying appropriate resolutions, and ensuring accurate verification of customer identity
- Perform routine account maintenance to ensure accuracy across customer accounts. Responsibilities include processing address changes, phone numbers, account type changes, and account funding
- Handle incoming customer and internal inquiries related to account activity and account opening processes. This includes responding to questions, assisting with service requests, and communicating clearly
- Must show Professionalism, consistency, and collaboration with internal team members
- Complete assigned tasks accurately, consistently, and within established deadlines, and follow bank policies, procedures, and applicable regulations to assigned tasks
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QUALIFICATIONS:
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Minimum Education
- High school diploma or GED required; additional education in accounting, finance or business preferredÂ
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Minimum Experience
- Prior banking, accounting, or office operations experience preferred, but not required
Other Skills/Characteristics
- Demonstrates reliability, accountability, and consistent follow through on assigned responsibilities
- Maintains strong attention to detail and accuracy when processing account information and documentation
- Communicates clearly, works effectively in a team environment and professionally with customers, co-workers, and internal team members
- Maintains dependable attendance and consistent work performance
- Strong communication skills and willingness to work in a team environment
- Demonstrates basic computer proficiency with willingness to learn banking platforms
- Maintains confidentiality and professionalism when handling customer and bank information
Physical Requirements
- Constant use of computer screens and ability to operate a computer keyboard and use hands and fingers
- Ability to sit for extended periods
- Frequent typing and repetitive motion, and close vision and ability to adjust focus
Performance Measures
- Completes assigned account opening, maintenance, and support tasks accurately and within established guidelines
- Consistently follows bank policies, procedures, regulatory requirements, and established operational workflows
- Maintains accurate customer and account data with minimal processing errors or required corrections
- Demonstrates dependable attendance, punctuality, and consistent work performance
- Responds to customer and internal requests professionally and within expected service timeframes
- Identifies errors, exceptions, or potential compliance concerns and escalates them appropriately
- Demonstrates measurable progress in learning required banking systems, process, and assigned job functions
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.
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