Commercial Loan Processor

City National Bank and Trust

                                                                                                                              Job Description: Commercial Loan Processor

Department: Loans

Status: Full-time

• Own and actively manage an assigned pipeline of commercial loans from application to funding
• Track status, identify bottlenecks, and drive the timely progression of all files
• Ensure no loan stalls due to lack of follow-up or coordination
• Maintain clear visibility of pipeline status for lenders and leadership

• Prepare, review, and verify all loan documentation for accuracy, completeness, and compliance
• Ensure proper execution of documents including loan terms, rates, structures, and required disclosures
• Maintain a zero-defect mindset to minimize rework, audit findings, and funding delays

• Own exception tracking and resolution process across assigned loans
• Proactively work with lenders, credit, and customers to clear outstanding exceptions
• Prioritize renewals and high-impact loans to ensure timely completion

• Meet or exceed established service level expectations for: 
  • File review turnaround
  • Documentation preparation 
  • Funding readiness timelines
  • Effectively manage workload to handle expected loan volume and deadlines

• Conduct pre-closing reviews to ensure files are complete and ready for funding
• Perform post-closing reviews to validate documentation accuracy and compliance
• Identify and correct issues before they impact audit or servicing

• Serve as central point of coordination between lenders, credit, operations, and customers
• Provide proactive status updates and escalate issues when necessary 
• Ensure all stakeholders are informed—no surprises in the process

• Contribute to a fast, efficient, and seamless loan experience 
• Support lenders by reducing friction and enabling faster deal execution 
• Help deliver a consistent “WOW” experience through speed, accuracy, and communication

• Identify process inefficiencies, documentation issues, or system gaps
• Recommend and support improvements to workflows, systems, and procedures
• Leverage technology to improve accuracy, speed, and scalability 

• Ensure all activities comply with internal policies, banking regulations, and legal requirements
• Maintain strict confidentiality of customer information
• Protect the bank from operational, regulatory, and documentation risk

• Turnaround Time: % of loans processed within defined SLA
• Pipeline Throughput: Volume of loans processed and funded per period
• File Accuracy: Error rates, audit findings, and rework levels
• Exception Management: Aging of outstanding exceptions and resolution timelines
• Funding Efficiency: Time from approval to funding
• Lender Satisfaction: Internal feedback from lending partners
• Customer Experience: Speed and smoothness of loan execution

• Strong Organizational skills with exceptional attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and critical thinking skills
• Effective communication skills (written and verbal)
• Ability to work independently while contributing to a team
• Proficiency in Microsoft Office (Excel required)

• Ability to meet deadlines in a high-volume environment
• Strong sense of urgency and ownership
• Commitment to continuous improvement and operational excellence

• Constant use of computer screens
• Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see, or hear
• Ability to sit for long periods of time
• Long periods of typing and repetitive motion
• Close vision and ability to adjust focus