TRAINING AND DEVELOPMENT MANAGER

Job DetailsJob Location: COMANCHE NATION CASINO - LAWTON, OK 73502Education Level: 4 Year DegreeSCOPE OF POSITION: The Training and Development Manager is responsible for leading the training and development function by developing training strategies and implementing programs that support Team Member development and organizational objectives. This position collaborates with leadership to identify organizational training needs and is responsible for designing, developing, implementing, administering, and evaluating enterprise-wide learning programs that enhance Team Member knowledge, skills, performance, and professional growth while fostering a culture of continuous learning and service excellence. This position oversees the development of customer services, leadership development, table games, professional communication, cash handling, and other operational learning programs and initiatives that meet the development needs of Comanche Nation Entertainment (CNE). DUTIES AND RESPONSIBILITIES: The following are significant duties and are not intended to be all-inclusive or restrictive. • Collaborate with Executive Leadership, Human Resources, and operational leaders to identify organizational, departmental, and individual training and development needs. • Provide guidance and assistance to departmental trainers and designated training representatives in the development and delivery of departmental training to ensure adherence to CNE training standards, policies, and learning objectives. • Continuously improve the organization's learning and development strategy by designing, implementing, administering, and evaluating enterprise-wide learning and development programs that support Team Member development, operational excellence, and organizational objectives. • Develop or source training curricula, instructional materials, facilitator guides, participant materials, job aids, and other learning resources. • Coordinate and facilitate classroom, virtual, online, and hands-on learning opportunities for Team Members and leadership. • Research, evaluate, and recommend learning technologies and third-party training providers to enhance learning delivery and support organizational training initiatives. • Partner with department leaders and subject matter experts to ensure training content remains current and aligned with operational, organizational, and regulatory requirements. • Evaluate training effectiveness through assessments, participant feedback, operational metrics, and other measurable outcomes, and implement continuous improvements to learning programs. • Maintain training records, certifications, documentation, schedules, and reports to ensure compliance and support organizational decision-making. • Develop and administer the department budget, including forecasting training needs and ensuring the cost-effective use of departmental resources. • Promote a culture of continuous learning, professional development, accountability, and exceptional guest service throughout the organization. • Perform other duties as assigned. SUPERVISORY RESPONSIBILITIES: • Responsible for the direct supervision of the Training and Development department.QualificationsREQUIRED EDUCATION, EXPERIENCE, AND COMPETENCIES: • Bachelor’s Degree in Education, Business Administration, Organizational Development, Human Resources, or a related field. • Four (4) years of progressively responsible professional experience in education, workforce development, employee training, learning and development, instructional design, organizational development, corporate training, or a related field. • Two (2) years of supervisory, leadership, or program coordination experience. • Experience developing, coordinating, or delivering instructor-led, virtual, or hands-on training or educational programs. • Experience creating or adapting lesson plans, curricula, presentations, instructional materials, or other learning resources. • Experience using Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook. • Must possess and maintain a valid driver's license and be insurable under the Comanche Nation Entertainment insurance carrier. • Must obtain and maintain all licenses, certifications, and permits required by CNE, including a Comanche Nation Gaming Commission (CNGC) Gaming License, as a condition of continued employment. PREFERRED EDUCATION, EXPERIENCE, AND COMPETENCIES: • Master's degree in Human Resources, Organizational Development, Education, Business Administration, or a related field. • Experience with Learning Management Systems (LMS), e-learning platforms, and instructional design software. • Professional certification such as SHRM-CP, SHRM-SCP, PHR, SPHR, CPTD (Certified Professional in Talent Development), ATD Master Trainer, or similar professional credential. • Experience in the gaming, hospitality, resort, or Tribal enterprise industry. • Experience managing departmental budgets and training vendors. PHYSICAL/ENVIRONMENTAL DEMANDS AND WORK ENVIRONMENT: The Training and Development Manager performs work primarily from the Corporate Office, where the majority of training activities are conducted, and regularly travels to Comanche Nation Entertainment properties as needed to support training initiatives, provide guidance and assistance to departmental trainers and designated training representatives, facilitate learning opportunities, and collaborate with leadership. The position communicates and exchanges information with coworkers and operates a computer and other office equipment. Work is performed in office, classroom, casino, hospitality, and operational environments where noise levels vary from quiet to loud depending on the time of day, specific location, and business activity. The Training and Development Manager must be able and willing to work evenings, weekends, holidays, and at some locations in a smoke-filled environment. The workplaces are under constant surveillance both inside and outside the facilities. The Training and Development Manager may be exposed to the risks associated with attempting to resolve issues involving guests and Team Members. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.