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somafina
Nutraceutical Manufacturing
Account Manager
Customer Service / Account Management • Full-Time
High School Diploma / GED or Equivalent Experience
 Why Somafina?
Somafina is a growing co-manufacturer of vitamins and supplements in Utah, and business is thriving as we attract larger, more established customers. It's a fast-paced environment with real momentum — which means real opportunities for growth. If you're ready to take on more and grow with us, we'd love to have you on the team.
 Essential Responsibilities
- Engages with clients from beginning to end of a project via phone, email, and in person.
- Reviews all incoming purchase orders and uploads them to begin the manufacturing process, ensuring orders are correct to avoid delays.
- Attends client meetings via conference calls or in person.
- Engages with internal teams across all departments to ensure projects stay on track. Maintains ownership of each order through follow-up until projects are completed.
- Provides updates to clients to keep them informed of order status.
- Provides a weekly open order report with accurate details to sales reps and customers.
- Problem-solves issues as they arise during the process, and knows when to escalate for help.
- Responds to clients quickly, accurately, and professionally through written and verbal communications.
- Uses multiple databases and tools to interpret critical information for client communications.
- Provides support documents as requested.
- Maintains sensitivity and confidentiality of client and company information.
 Additional Responsibilities
- Works towards established goals to improve customer satisfaction.
- Supports and is involved in company, department, and/or safety policies, procedures, programs, and activities.
- Maintains a clean and orderly work area.
- Other duties as assigned.
 Education Requirements
- High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience.
 Competencies / Skill Qualifications
- Excellent knowledge of time management methods and techniques.
- Proficiency in English.
- Working knowledge of customer service software, databases, and tools.
- Ability to work in a high-paced environment.
- Awareness of the industry's latest technology trends and applications.
- Ability to think strategically and to lead.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Customer service orientation.
 Physical Requirements
- While performing the duties of this job, the employee is regularly required to stand; walk; sit; reach with hands and arms; converse and listen.
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