Assistant Captain - The Olive Basin

• Family-owned and operated since 1954
• Non-traditional retail and food service hours - Closed evenings and Sundays        
• Medical, Dental, Vision
• 401(k)
• Paid Time Off
• Penn Medicine HealthWorks
• Wellness programs
• Scheduling flexibility for work/life balance
• 20% discount at all Kitchen Kettle Foods and Burnley Enterprise shops
• Learning and development opportunities

• Work with the Captain to grow and maximize sales results and create a new standard of World Class Service within the shop.
• Always be on the floor unless assisting a guest with products or directed otherwise by Captain or Coach.
• Greet guests, engage them in conversation and listen for opportunities to answer their questions and offer product suggestions.
• Monitor team member engagement with guests and assist the Captain in training and ensuring our retail team delivers World Class Service to all guests.
• Understand product knowledge, recipes, and be comfortable with making product recommendations.
• Be aware of the lines at the register and be prepared to help at registers when necessary.
• Assist with team scheduling and development conversations as necessary.
• Ensure product displays are attractive and maintained efficiently.
• Offer guests baskets and assist them with product knowledge during their buying experience.
• Oversee the cleanliness of the shop by ensuring team members are following cleaning lists and rotating displays as well as completing cleaning/organizing projects during slow periods.
• Assist with all retail store physical inventory counting, adjusting, and discrepancy correction.
• Be able to open and/or close the retail store as needed.
• Be proficient in the POS System and be capable of covering every position in the shop.
• Be Serve-Safe Certified.

• High level of confidentiality and ethical conduct
• Communication / guest focus
• Problem solving skills
• Results driven and detail oriented
• Stress management / composure
• Strong organizational skills and coachability
• Microsoft Excel, Outlook, PowerPoint, and Word
• Ability to adapt to a changing environment

For a complete description of this position, please review the attached full job description. The attachment includes detailed information about the essential functions, competencies, work environment, physical demands, position type, expected hours of work, and other job-related details.