Overview

Looking to TRADE UP to a better opportunity? Bob’s AC, Heat & Electrical is looking for a self-motivated individual with experience working for an HVAC or Plumbing company to join our growing and dedicated Customer Support team. The Customer Service Representative is paid hourly plus opportunity for spiffs and commissions.   

Why join our team: 

We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work. 

Uncapped Pay Potential

Medical, Prescription, Dental, Vision Insurance

Disability and Term Life Insurance

Matching 401(k)

On-going training & development and growth opportunities

Paid Holidays

Paid Time Off (PTO)

What you will do: 

Manage incoming calls from customers

Schedule and manage customer estimates

Identify and assess customers’ needs to achieve full satisfaction of work provided

Manage customer and technician schedules

Renew and manage maintenance agreements

Build relationships with customers and provide top-level service and support

Maintain accurate and detailed records of customer needs, requests, and tasks performed

Appropriately handle and de-escalate customer complaints and concerns

Who you are: 

1+ year of HVAC or Plumbing call center or customer support experience preferred

Experience with MS Office products preferred

Experience with Service Titan preferred

Who we are: 

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. 

We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).  

If this sounds like the perfect opportunity for you, don’t wait! Apply today! 

We are an Equal Employment Opportunity Employer 

Job Type: Full-time 

Learn more about this Employer on their Career Site