Group Product Manager, Payments Product Journey

Overview

The Group Product Manager, Payments Journey, is responsible for the end-to-end optimization of the member payment experience—from initial sign-up and checkout through ongoing retention and billing. This leader ensures every step of the payments journey is seamless, secure, and tailored to diverse global markets, directly driving Netflix’s growth, revenue, and customer satisfaction.

This role is pivotal in driving significant revenue growth, customer retention, and operational efficiency. By owning the full payment lifecycle, this leader delivers a best-in-class, adaptable experience that is effortless and secure, empowering Netflix's global expansion and supporting the company’s most ambitious growth goals.

This role is based in our Los Gatos (preferred) or Los Angeles offices in a hybrid model. This role can also be based remotely on the West Coast. Travel will be required if remote-based.

Responsibilities:

• Oversee the design, implementation, and continuous improvement of all payment lifecycle touchpoints, ensuring frictionless onboarding, high conversion, and proactive retention.

• Partner with cross-functional teams (engineering, regional, data science, legal, finance, customer service) to deliver localized, compliant, and high-performing payment experiences.

• Drive strategic initiatives to expand into new markets, support new business models, and adapt to evolving regulatory and consumer requirements.

• Use data and analytics to identify pain points, optimize flows, and deliver targeted interventions that reduce churn and maximize customer lifetime value.

• Ensure billing and invoicing systems are robust, scalable, and ready to support new offerings and compliance needs.

• Partner with other product teams within Netflix to ensure payment lifecycle solutions seamlessly support new business initiatives and cross-domain experiences.

• Lead and mentor a small team of Product Managers across Checkout & Payment Onboarding, Retention, and Billing & Invoicing, fostering a culture of innovation, collaboration, and operational excellence.

Domain Qualifications:

• 8+ years proven experience in product management, ideally within payments, checkout, retention, billing, or financial systems.

• Deep understanding of global payment systems, recurring subscription models, payment onboarding flows, and lifecycle management.

• Experience optimizing checkout conversion, payment approval rates, and reducing involuntary churn.

• Experience leveraging machine learning and data-driven approaches to optimize payment flows, personalize retention strategies, or drive business outcomes in product management.

• Familiarity with regulatory compliance requirements for payments, billing, and invoicing (including tax, VAT/GST, and regional regulations).

• Understanding of subscription lifecycle events (sign-up, proration, upgrades/downgrades, suspensions, and reactivations).

• Experience developing and executing retention strategies, including payment recovery, retries, and personalized interventions.

• Ability to analyze complex payments and billing scenarios and develop user-centric, scalable solutions.

• Experience leading cross-functional teams and collaborating with engineering, design, finance, legal, and regional partners.

Other Skills and Competencies:

• Exceptional communication and stakeholder management skills, with the ability to influence and align diverse groups.

• Strong analytical and problem-solving skills; comfortable with data-driven decision-making.

• Excellent project management and organizational skills, able to manage multiple initiatives and priorities simultaneously.

• Demonstrated ability to build strong partnerships and work collaboratively across domains and geographies.

• Strategic thinker with a bias for action, able to anticipate future needs and drive continuous improvement.

• High level of ownership, accountability, and attention to detail.