Overview

The Program Manager is responsible for ensuring compliance in regulatory readiness. Focus areas include, but are not limited to, employee record management, licensure, competency, registration, and certification management, remote worker program management. Oversees the work of the HR Ops & Compliance Program Coordinators. This role plays an integral part in developing, documenting, and training of process and technology that supports HR programs and systems in a compliance focused way. In addition, collaborates with system member leaders to implement HR compliance programs and systems when available.

Responsibilities

Following regulatory guidelines leads HR Ops & Compliance Program Coordinators in developing and operationalizing processes for capturing and tracking all regulatory requirements for a complete HR employee record for compliance & audit purposes from file creation to purging.

Functions as QA lead in preparation for external regulatory audits and sits in as HR compliance person at time of survey as needed.

Partners with HR Systems to administer programs, procedures, and tools such as databases and tracking and auditing tools to ensure adherence to appropriate regulatory standards.

Collaborates with HR and System Member HR Business Partners in the implementation of a standardized Remote Work program system-wide.

Partners with System Member HR Business Partners to develop and operationalize an Employee Record Management System in OnBase.

Develops and implements training programs to properly educate leaders and system member business partners regarding HR compliance requirements and responsibilities.

Designs and implement HR training programs upon HR program or system rollouts. Produces training materials in a variety of formats (job aids, videos, user guides, and online training sessions).

Builds technology infrastructure for capturing/documenting competencies, licenses, registrations, certifications, remote work agreements for appropriate departments system-wide.

Manages work on assigned projects through the application of project management principles.

Coordinates with leadership to identify, assemble, manage, monitor, and motivate cross-functional project teams. Monitors activities of all project team members to meet objectives.

Performs other duties as required or assigned.

Qualifications

Bachelor’s degree with five (5) years of relevant work experience or the equivalent in education and experience required.
Excellent interpersonal and leadership skills with the ability to work with diverse functional areas across the organization using a consultative and partnership-oriented approach.
Excellent communication skills with demonstrated ability to synthesize complex projects/data.
Excellent time management skills and the ability to initiate and follow-through on projects with little supervision or guidance.
Proven ability to think critically and problem solve while balancing multiple priorities.
Demonstrated competency in project management skills within a complex, cross-functional environment.
Ability to adapt and execute on rapidly changing priorities.
Experience building and analyzing databases, or previous work with a variety of technology platforms preferred.
Proficient in Microsoft Office suite including Excel, Outlook, PowerPoint, Word, Visio, SharePoint.

Required Licensure/Certifications

None

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Program Manager - HR Operations

Overview

Responsibilities

Qualifications

Required Licensure/Certifications