Install Sales Field Service Representative

Description

Tibbetts Lumber Co. LLC, a growing Lumber and Building materials company, is seeking a qualified Millwork Field Installation Coordinator. Coordinates installation function while working toward achieving sales goals and budgets by performing the following duties personally or through subordinate supervisors.

Essential Duties and Responsibilities:

• Visit job sites before, during, and after installations to ensure quality standards are satisfactory and projects are being completed on time.
• Locates sources of problems using in-field observations, along with direction from builders and homeowners.
• Inspect issues, troubleshoot problems, and perform repairs such as installing exterior and interior doors, slabs, windows, screens, as well as handling trim, siding, and locks
• Carries out warranty repairs (Homeowners) and adjustments tied to the manufacturer's warranty.
• Accurately log all work, take photos, update tracking systems, and complete work orders
• Ensures safety procedures are followed, in accordance with OSHA regulations.
• Provide outstanding customer service.
• Contribute to team effort by accomplishing related results as needed
• Work independently and manage time effectively
• Keep the company vehicle inspected, cleaned and maintained with stock material and tools

Requirements:

• Achieve a minimum 95% task completion rate.
• Less than a 2% call-back reinspection (pre and post walks)
• One-year (1) certificate from college or technical school, or three-years (3) to four-years (4) related work experience in the installation of various building products, preferably doors, windows, trim, etc., and/or equivalent combination of education and work experience. Prior experience in the building supplies industry is required.

Benefits:

Tibbetts Lumber offers an excellent benefits package to our employees including:

• Competitive wages
• Medical insurance
• Dental insurance
• Life insurance
• Short & Long Term Disability
• 401(k) plan
• Vacation, Sick & Holiday pay
• Health Savings Account

Legal Disclosures:

Tibbetts Lumber Co. LLC complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Tibbetts Lumber Co. LLC is a Drug-Free Workplace and uses pre-employment drug testing to confirm all of its potential employees do not use any restricted substances. Tibbetts Lumber Co. LLC is an at-will employer and can terminate its employment relationship at any time, with or without cause, and without notice.