Job Description:

LePrevost Plumbing, Heating, and Cooling is seeking a Service Coordinator for their Lee, MA location. The Service Coordinator will provide a world-class experience when interacting with customers, process information in response to inquiries and requests for services, provide accurate details when scheduling all appointments, and ensure the needs of the customers are satisfied and that all data-entry is complete and concise for technicians and customers.

Summary:

For over 30 years, LePrevost Plumbing, Heating, and Cooling has worked diligently to meet the changing heating and air conditioning needs of homeowners and businesses in Lee. LePrevost is one of the nation's largest privately held HVAC/R contractors in the nation, and services over 10,000 clients a year. Creating an enjoyable experience met with anticipation results in an environment where our team, clients, and community can comfortably grow, prosper, succeed, and improve their quality of life. LePrevost partners with leading HVAC and plumbing companies throughout the United States, providing the support and resources of a large national company.

Responsibilities:

Schedule all requests for residential service, install, and/or plumbing appointments
Maintain customer database with accuracy and precision
Handle and resolve customer problems, follow up as necessary
Record details of actions taken, inquiries and comments under account notes
Disseminate customer concerns to appropriate department managers
Agreement education for all clients
Outbound calls to schedule maintenance
Pre-schedule maintenance appointments for renewal customers
Knowledgeable of all areas of the company
Assist with agreement mailings
Assist with dispatching technicians when needed
Other duties as assigned by your manager

Job Qualifications:

High school diploma or equivalent required, some college preferred
Previous experience in HVAC or Plumbing industries preferred
Prior customer service, dispatch, or schedule coordinating experience preferred
Familiarity with ServiceTitan or similar software(s) preferred
Proficient in Microsoft Office

Competencies:

Excellent written, verbal, and active listening skills
Strong administrative skills
Strong organizational skills
Ability to work both individually and as part of a team
Problem-solving skills

What can we offer you?

Opportunities for advancement within a growing organization
Competitive base pay
Medical, Dental, and Vision insurance
401k retirement plan with company match
Paid time off

The starting base range for this position is $28.00 - $32.00 per hour. This is the range of the base pay only, it does not include other components that make up the total compensation package of the position. If offered a position, your total compensation package will be determined by experience, location, skills, and/or education which may result in a total compensation package that falls outside of the provided range.

This employer participates in E-Verify to verify the employment eligibility of all new hires. E-Verify is a federal program that compares information from Form I-9 to government records to confirm employment eligibility.

LePrevost Plumbing, Heating and Cooling (subsidiaries and affiliates) is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy, or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state, or local law.

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