Commercial Operations Associate

What You’ll Do:

• Partner closely with regional Sales teams and internal stakeholders to support daily inventory needs and ensure timely fulfillment for surgical cases
• Drive the creation, tracking, and adherence to key performance metrics for the assigned region (OTIF, Fill Rate, First Time Right, and Backorder levels)
• Act as the primary interface between the regional sales team and Divisional Headquarters for inventory and order fulfillment coordination
• Collaborate with stakeholders to optimize field instrument and implant configurations and improve the overall order fulfillment process
• Coordinate movement of inventory across the region while ensuring accurate transactional data in CRM and ERP systems
• Review daily and weekly surgery demand and work with the Commercial Operations team to proactively address inventory constraints
• Support adoption and effective utilization of commercial systems including ERP, CRM, and Customer Complaint platforms
• Partner with the sales team to optimize product movement while minimizing cost to the organization
• Contribute to a culture of customer service excellence and operational efficiency in a fast-paced environment

What You Bring:

• Bachelor’s degree preferred; High School Diploma required
• Working knowledge of ERP and CRM systems (JD Edwards and Salesforce experience preferred)
• Strong proficiency in Microsoft Excel (Power BI experience preferred)
• Orthopedic or medical device industry experience preferred
• Excellent verbal and written communication skills with the ability to interact effectively at all levels of the organization
• Strong multi-tasking, organizational, and project management skills
• Proven ability to build effective relationships and work collaboratively in a team environment
• Proficiency in Microsoft Office Suite (Word, Excel, Access)

Why VB Spine?
We believe in growing talent from within. At VB Spine, join a high-performing team where you’ll gain valuable commercial operations experience while directly supporting the success of sales teams and the delivery of life-changing spinal procedures.

Compensation:
Pay for this role is competitive and based on experience, qualifications, and performance. The typical pay range for this position is $30 - $32/hr, with potential for bonuses and incentives plus benefits. Final compensation is determined on a case-by-case basis and considers a variety of factors including experience level, skillset, and market conditions.

Benefits include:

• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO) and holidays
• Ongoing training and professional development opportunities
• Opportunity to grow within a fast-paced, dynamic company