PC - GSE

Program Coordinator – Group Supported Employment

Position Overview

Under the supervision of the Program Manager, Supported Employment, the Program Coordinator – Group Supported Employment (PC-GSE) is responsible for overseeing participant services and designated enclave and mobile work crew employment sites within ECHO's Group Supported Employment Program.

This position provides day-to-day program coordination, supervises Employment Support Specialists, supports contract administration and worksite operations, and helps ensure high-quality employment services for individuals with intellectual and developmental disabilities.

The Program Coordinator serves as a key liaison among ECHO participants, families, Support Coordinators, IDD teams, host businesses, and other community partners. This position also supports ECHO's compliance with applicable federal, state, local, Medicaid, licensure, and accreditation requirements.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Essential Duties and Responsibilities

Organizational Values and Professional Conduct

• Embrace and demonstrate ECHO's core values: Enthusiasm, Trust, Integrity, Compassion, Respect, Innovation, and Courage.
• Maintain positive, professional, and collaborative relationships with participants, families, staff, Support Coordinators, residential providers, host businesses, and community partners.
• Demonstrate reliability, flexibility, sound judgment, and professional conduct.
• Model compliance with all ECHO policies, procedures, and workplace expectations.
• Establish clear and consistent expectations for staff and participants.

Staff Supervision and Leadership

• Provide direct supervision to Employment Support Specialists (ESS) within the Group Supported Employment Program.
• Oversee staff scheduling, performance monitoring, evaluations, leave approvals, disciplinary actions, record monitoring, training, recognition, and participation in hiring and separation decisions.
• Provide coaching, feedback, and support to ensure staff performance aligns with program and agency expectations.
• Provide daily operational support and coverage for ESS staff as needed, including performing ESS duties during absences, callouts, or periods of reduced staffing.
• Ensure staff are trained on participant-specific needs, Individual Support Plan outcomes, protocols, workplace expectations, and documentation requirements.

Documentation, Billing, and Record Compliance

• Review and approve daily service notes to ensure accuracy, quality, completeness, and timeliness.
• Review and/or enter participant service time in Vertex to support accurate and timely billing.
• Ensure WaMS records are current, including service authorizations and Individual Support Plans, and follow up on discrepancies or outstanding issues.
• Monitor the accuracy and integrity of participant records.
• Ensure documentation for individuals receiving services meets applicable Medicaid, DBHDS Licensure, CARF, and other regulatory and oversight requirements.
• Maintain current ISP-related documentation, annual paperwork, protocols, and supporting records for assigned participants.
• Ensure required documentation is distributed to appropriate staff and team members.

Person-Centered Planning and Caseload Management

• Participate in the Individual Service Planning process.
• Develop ISPs/PCPs in collaboration with participants, families, Support Coordinators, case management teams, and employment support staff.
• Write professional, comprehensive plans and related reports for an assigned caseload.
• Complete quarterly participant reports according to PCISP timelines.
• Ensure staff understand and consistently implement participant ISP outcomes, protocols, and support strategies.
• Maintain current ISP-related and annual documentation for participants on the assigned caseload.
• Communicate participant progress, needs, concerns, and changes to appropriate members of the support team.

Program and Employment Site Coordination

• Maintain regular communication with families, residential providers, Support Coordinators, and other team members to support successful employment placements and effective coordination of services.
• Develop and maintain positive working relationships with host companies and employment partners.
• Follow up with host businesses to resolve operational, participant, staffing, or service-related concerns.
• Support the administration and coordination of employment site contracts and day-to-day worksite operations.
• Conduct monthly utilization reviews for assigned participants and support efforts to ensure available program slots are appropriately utilized.
• Monitor participant attendance and support efforts to maintain the program's established attendance threshold of 90%.

Meaningful Employment and Community Engagement

• Collaborate with Employment Support Specialists and other staff to identify, recommend, and implement meaningful worksite and community-based activities.
• Ensure employment-related activities reflect participant preferences, interests, choices, abilities, and support needs.
• Promote activities and experiences that maximize independence, self-esteem, workplace skills, and community inclusion.
• Encourage programming that promotes cultural awareness, diversity, and understanding of similarities and differences among people and communities.
• Support opportunities that increase community awareness, understanding, and inclusion of individuals with disabilities.
• Assist staff in identifying and implementing meaningful and productive worksite activities.

Quality Improvement, Safety, and Additional Responsibilities

• Assist the Quality Improvement and Performance Improvement Department with investigations involving human rights complaints and ensure related documentation is completed accurately and within required timeframes.
• Represent ECHO at planning meetings, outreach events, community events, and other functions as assigned.
• Cross-train in other ECHO programs to provide coverage during staffing shortages or other operational needs.
• Provide crisis intervention and participant support as needed.
• Substitute as an ECHO driver when necessary.
• Perform other job-related duties as assigned.

Training and Professional Development

• Participate in in-service training and professional development activities required by ECHO or applicable regulatory agencies.
• Complete all assigned online and classroom-based training within established timeframes.
• Maintain required certifications, competencies, and credentials applicable to the position.

Minimum Qualifications

• Bachelor's degree in human services or a related field and at least one year of experience working directly with individuals with intellectual or developmental disabilities.

OR

• In lieu of a degree, a minimum of five years of experience working directly with individuals with intellectual or developmental disabilities.
• Previous experience in a lead or supervisory role, or demonstrated ability to successfully perform in a leadership capacity.
• Demonstrated understanding of clinical risk, participant health and safety, and appropriate risk-management practices.
• Consistent professional conduct and strong attention to detail.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to communicate effectively with participants, families, staff, Support Coordinators, health care professionals, employers, and community partners.
• Ability to write clear, professional, and comprehensive service plans and reports.
• Familiarity with electronic health record systems.
• Ability to manage multiple priorities, meet deadlines, solve problems, and respond effectively to changing program and staffing needs.

Preferred Qualifications

• Master's degree in human services, rehabilitation, social work, psychology, special education, or a related field, or an equivalent combination of education and experience.
• Experience providing or coordinating supported employment services.
• Experience supervising direct support or employment support professionals.
• Familiarity with Medicaid-funded developmental disability services, DBHDS requirements, CARF standards, WaMS, or similar service documentation systems.

Employee Benefits

ECHO offers qualified employees a comprehensive and competitive benefits package, including:

• Company-paid medical, dental, and vision insurance
• Company-paid life insurance
• Company-paid Accidental Death & Dismemberment insurance
• Company-paid short-term disability insurance
• Flexible Spending Account
• Paid time off
• 403(b) retirement plan with company matching

Join ECHO and help empower every individual to reach their highest potential.

For more information about ECHO, visit: https://echoworks.org/.