Call Center Agent

Location: Lehi, UT
Employment Type: Full-Time or Part-Time (after training)

Serenity Healthcare is hiring Call Center Agents to support patients taking their first steps toward wellness. In this role, you’ll speak with individuals who have already expressed interest in care, answer questions, and help schedule appointments with empathy, clarity, and confidence. No healthcare experience required — we provide paid training.

What You’ll Do

Speak with prospective and existing patients to schedule and manage appointments

Guide hesitant callers with empathy and solutions-focused communication

Convert inbound leads into scheduled appointments through confident follow-up

Verify patient information and insurance details

Enter and update patient data accurately in the EMR system

Respond to patient questions, concerns, and escalations professionally

Follow established protocols to ensure consistent, high-quality service

Collaborate with clinic and care teams to support a seamless patient experience

What We’re Looking For

High school diploma or GED

Experience in a high-volume customer service or call center environment

Strong verbal and written communication skills

Ability to stay calm, organized, and professional in a fast-paced setting

Basic computer and data-entry skills (Microsoft Office a plus)

Pay & Benefits

Starting at $16.50/hour, with growth to $19.50/hour within 6 months

$1.00/hour bilingual differential for fluent Spanish/English speakers

90% employer-paid medical, dental, and vision insurance

401(k) retirement plan

10 PTO days (15 after first year) + 10 paid holidays

Flexible shift scheduling

Training Requirement

Paid training required: four consecutive weeks, 40 hours per week

After training, choose full-time or part-time scheduling

About Serenity Healthcare

Serenity Healthcare provides innovative, evidence-based mental health treatments that help patients achieve lasting outcomes when traditional options haven’t worked. Our mission is to help patients take back their lives with compassion, clarity, and care.

Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.

Learn more about this Employer on their Career Site