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ABOUT THIS POSITION
The Solution Adoption Consultant role will act as the primary client contact for Waystar solution-specific set-up and design issues during the implementation stage. The successful candidate will be comfortable in front of some of the most successful Health System and Hospital organizations in the U.S. In addition, this candidate will be responsible for maintaining internal standards of excellence regarding data requirements and processes.WHAT YOU'LL DO
Participate as a member of the Waystar Solution Adoption implementation team in discovery sessions to understand the client's business objectives and system needs
Lead the hands-on building of the solution to meet customer requirements
Lead data validation of technical requirements to support our solution
Lead testing to ensure the solution performs as designed
Lead client training sessions
Proactively and independently identify opportunities for workflow improvement
Support clients through go-live process and play key role in promoting solution adoption
Maintain client-specific metrics to monitor client activity and performance
Work with the Project Manager to understand assigned project responsibilities and keep the projects on schedule
Communicate progress and expectations, escalate problems to Project Manager for awareness and/or resolution
Participate in weekly Status Meetings with the Project Manager
Identify clients or product risks associated with project
WHAT YOU'LL NEED
Bachelor degree is required
3+ years of healthcare or healthcare system experience
Exceptional critical thinking and analytical skills
Demonstrated problem solving and decision-making process
Proficient in research investigation
Excellent written and verbal communication skills required
Good written and oral communication skills; team player
Experience managing client relations
Proficient with Microsoft Office Suite
Ability to travel up to 20%
Preferred Knowledge
Experience with Epic or Cerner EMR
Experience Managing Software Onboarding/Implementations
Healthcare Terminology
ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.
WAYSTAR PERKS
- Competitive total rewards (base salary + bonus, if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs, including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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