Field Service Technician II

Overview

The Field Services Technician will provide onsite desktop and field support for end-user devices, peripherals, and workplace technology with strong customer service and ITSM discipline.  All work is performed onsite in Lemont, IL without work or hybrid work options. 

Responsibilities

• Perform hands-on troubleshooting and break/fix for desktops, laptops, docks, monitors, printers, and peripherals.
• Support walk-up and field requests; coordinate with service desk for ticket ownership and user updates.
• Execute device lifecycle tasks including provisioning, swaps, configuration, and retirement; follow asset procedures.
• Maintain toolkits and standard repair tools; support AV installation requests as needed using standard tools.
• Comply with safety and site policies; complete required JHQ and training prior to performing work.

Qualifications

• Associate’s degree and technical training preferred; equivalent experience accepted.
• Minimum of 2 years of related experience.
• TECHNOLOGY & TOOLS: ServiceNow/Freshworks, Windows/macOS, Microsoft 365, hardware diagnostics
• ADDITIONAL / PLUS EXPERIENCE: SCCM/Intune/Jamf, Apple support tooling (as applicable), basic scripting

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk or hear.
• Possess the ability to fulfill any and all office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer entry, participating in filing activity, lifting and carrying office supplies.
• The employee must occasionally lift and/or move up to fifteen (15) pounds.
• May require more than 40 hours per week to perform the essential duties of the position.
• Fine hand manipulation (keyboarding).

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• May work prolonged or irregular hours.
• Frequent local travel; occasional statewide or out-of-state travel.
• The noise level in the work environment is usually moderate.
• Exposure to general office conditions while conducting office duties.

About Us:

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.