Description

About us

Atronic Alarms is a locally owned and operated security company serving both residential and commercial customers. We specialize in security and fire alarm systems, video surveillance, access control, and automation solutions. Our reputation is built on customer service, long-term relationships, and dependable protection for our community.

Position Overview

We are seeking a detail-oriented, customer-focused Administrative Assistant to support our sales, billing, and operations. This role is critical to maintaining smooth day-to-day administrative functions and delivering an excellent customer experience. The ideal candidate is comfortable with technology, communicates clearly, and takes pride in organization and follow-through.

Responsibilities

Duties include, but are not limited to:

Answering incoming phone calls and managing/responding to emails
Receiving and distributing sales leads
Taking customer payments via credit card, ACH, and processing check payments
Contacting customers regarding past due invoices and failed auto-draft payments
Handling customer cancellation requests, including retention efforts and processing cancellation paperwork
Converting approved sales proposals into work orders
Invoicing customers for completed work and recurring monthly services
Produce and distribute insurance certificates/assist customers with obtaining alarm permits

What We’re Looking For

A team player who takes ownership of their work
Someone who values accuracy, consistency, and customer satisfaction
A dependable, self-motivated professional who enjoys helping customers

What We Offer

Stable, full-time position with a locally owned company
Supportive team environment
Opportunity to grow within the company
Competitive compensation based on experience

Benefits:

Schedule: Monday–Friday, 8:00am–5:00pm
Time Off: 8 paid holidays per year + PTO
Retirement: 401(k) with company match
Growth: We promote from within—real advancement opportunities!
Culture: Team lunches, special outings, and recognition events
Coverage: Atronic pays 75% of employees’ Medical, Dental, Vision, Life, and Disability insurance

Requirements

Strong customer service and communication skills
Administrative or billing experience preferred
Detail-oriented with good follow-up habits
Comfortable with computers and technology
Ability to multitask in a fast-paced office environment

Learn more about this Employer on their Career Site