File Processing Admin (Full-Time) – Power Dry | Columbus, OH

For over 37 years, Power Dry has been the trusted leader in water damage restoration throughout the Kansas City metro area. Our team is committed to delivering fast, reliable, and high-quality service to residential and commercial customers experiencing water emergencies. We transform disruption into peace of mind—and we do it with integrity, speed, and precision.

We are seeking a File Processing Admin to join our administrative operations in Columbus, Ohio. This is a critical position that ensures the accuracy and professionalism of our billing processes, supports internal teams, and facilitates timely claim resolution with insurance partners.

Position Overview

As a File Processing Admin, you will manage insurance estimate creation, document control, file processing, and general administrative support. You will work cross-functionally with technicians, project managers, and external stakeholders to ensure all documentation and billing aligns with industry standards and insurance guidelines.

This position is a full-time entry level position with flexible hours Monday through Friday and the potential for hybrid remote work after successful completion of training.

Key Responsibilities

Insurance Estimating & Billing

Prepare detailed and accurate job estimates using Xactimate software in accordance with insurance industry standards
Collaborate with project managers and field technicians to gather scope-specific details
Ensure estimates are submitted timely and follow up on pending approvals or revisions
Support claim negotiations with insurance adjusters as needed

Administrative File Management

Create, organize, and maintain digital job files from intake to closeout
Ensure all customer documentation, contracts, and photos are uploaded and accurately recorded
Track job progress and follow up on outstanding paperwork or data
Maintain internal databases and logs with up-to-date status and billing notes

Customer & Vendor Coordination

Respond professionally to incoming calls and emails, collecting detailed customer information
Communicate with insurance companies and third-party administrators (TPAs) regarding estimate status and documentation
Assist customers with billing-related questions and ensure a positive service experience

General Office Support

Perform administrative tasks including data entry, document formatting, reporting, and cross-team support
Assist in refining internal billing workflows and administrative systems to improve efficiency
Provide backup support to other office roles as needed during peak demand

Qualifications

Required

Xactimate experience is preferred but not required (willing to train)
High attention to detail with strong organizational and analytical skills
Proficient with Microsoft Excel, document management, and basic office software
Strong written and verbal communication skills
Ability to prioritize multiple tasks in a fast-paced environment
Self-starter with the ability to work independently and meet deadlines

Preferred

Previous administrative experience in the insurance or emergency restoration industry
Familiarity with CRM systems or job-tracking platforms (e.g., DASH, Job-Dox, etc.)
Working knowledge of insurance claim processes and documentation standards

Compensation & Benefits

Starting Pay: $18.00/hour + performance-based bonus potential
Health Insurance: Company-paid (Employee) insurance with buy up options available.
Life Insurance: 100% company-paid coverage

401(k): Employer matching available
Paid Time Off: 10 PTO days + 1 floating holiday annually
Professional Growth: Advancement opportunities in a fast-growing company
Work Environment: Beautiful, modern office with positive and supportive culture
Remote Flexibility: Hybrid work option available after training and trial period

Additional Requirements

Successful completion of background check and drug screening
Full-time availability: Monday–Friday, 40 hours/week
Must be authorized to work in the United States

About Power Dry

Power Dry is locally owned and operated in Lenexa, Kansas. We are a trusted name in the Kansas City and Ohio region for water damage mitigation and restoration. Our mission is to serve our community with urgency, empathy, and excellence. If you’re looking for a company where your skills are valued, your growth is supported, and your work truly matters—join us.

Learn more: www.powerdrykc.com

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