Customer Service Representative

Company Description

With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries.

Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in the transformation of the construction and transportation sector toward greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.

Job Description

We are currently seeking a Customer Service Representative to provide excellent support to our customers. 

Specific Responsibilities:

• Place customer orders and arrange for delivery via customers’ preferences
• Enter all customer pricing into SAP for invoicing accuracy
• Update pricing when project pricing is sent by regional managers
• Consolidate orders so that customers receive best freight charges
• Respond to needs of the customer by phone or email quickly and accurately
• Assist other customer service reps when needed
• Communicate order status to customers quickly and accurately
• Process RMAs, credits and rebills within required timeframes
• Increase customer awareness and satisfaction through personal contacts and/or visits
• Attend regional meetings to increase relationships with sales personnel

Qualifications

• Customer Service background
• Excellent computer skills- knowledge of SAP a plus
• Min. 5 years in customer-assisted roles
• Ability to act independently and make decisions
• Ability to effectively interact with customers and other departments
• Excellent organizational skills

Additional Information

Perks & Benefits

• 401k with Generous Company Match
• Bonuses
• Medical, Dental, and Vision Benefits
• Paid Parental Leave
• Life Insurance
• Disability Insurance
• Paid time off, paid holidays
• Floating holidays + Paid Volunteer Time
• Wellness/Fitness Reimbursements
• Education Assistance
• Professional Development Opportunities
• Employee Referral Program & More!

Sika fosters a culture of entrepreneurship, empowering each individual to make decisions, learn from experiences, and shape their own career path. The safety and well-being of employees are top priorities at Sika, with a strong commitment to open communication and maintaining a safe workplace. In addition, Sika actively contributes to the community and promotes sustainability by giving back, minimizing environmental impact, and embracing social responsibility.

Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training.  We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.