Dairy Supervisor

Position Summary

The Dairy Supervisor is responsible for supporting the daily operations of the Dairy Department, ensuring excellent customer service, product freshness, inventory accuracy, merchandising execution, and operational efficiency. This position provides leadership to department associates, maintains department standards, and assists in achieving sales, shrink, and profitability goals while delivering an exceptional shopping experience.

Key Responsibilities Customer Service & Sales

• Deliver outstanding customer service and promote a customer-first culture.
• Assist customers with product selection, product location, and general inquiries.
• Resolve customer concerns promptly and professionally.
• Support sales growth through effective merchandising and promotional execution.
• Ensure dairy cases and displays remain fully stocked, organized, and visually appealing.

Department Operations

• Oversee daily stocking, rotation, and replenishment activities within the Dairy Department.
• Monitor inventory levels and communicate ordering needs to department leadership.
• Ensure proper product rotation and code date compliance.
• Maintain accurate pricing, signage, and promotional displays.
• Support receiving, storage, and inventory control processes.
• Maintain clean, organized, and well-maintained sales floor and backroom areas.

Leadership & Team Development

• Provide direction and support to Dairy Department associates during assigned shifts.
• Assist in training and developing associates on department procedures and operational standards.
• Promote teamwork, accountability, and productivity.
• Communicate department priorities and expectations effectively.
• Support onboarding and ongoing associate development efforts.

Merchandising & Product Quality

• Ensure dairy products are displayed according to merchandising standards and planograms.
• Monitor product freshness, quality, and presentation.
• Remove damaged, expired, or unsellable merchandise promptly.
• Execute seasonal and promotional merchandising programs.
• Maintain attractive and fully stocked refrigerated cases.

Inventory & Financial Performance

• Support efforts to achieve department sales, shrink, and productivity goals.
• Assist with inventory counts and recordkeeping.
• Monitor product movement and help identify opportunities to improve inventory management.
• Reduce shrink through proper rotation, handling, and storage practices.
• Support expense control and operational efficiency initiatives.

Food Safety & Compliance

• Ensure compliance with food safety, sanitation, and health regulations.
• Monitor refrigeration temperatures and proper product storage conditions.
• Maintain clean and sanitary work and storage areas.
• Ensure associates follow food safety and sanitation procedures.
• Support compliance with company policies and operational standards.

Safety & Asset Protection

• Promote a safe work environment for associates and customers.
• Follow company safety policies and procedures.
• Ensure equipment is used and maintained properly.
• Report safety hazards and workplace incidents promptly.
• Support asset protection and shrink reduction initiatives.

Leadership Coverage

• Assist with daily department leadership responsibilities as needed.
• Support department operations in the absence of the Dairy Manager.
• Communicate operational priorities and expectations to associates.
• Partner with store leadership to support departmental and store objectives.

Minimum Qualifications

• High school diploma or equivalent.
• Previous grocery, dairy, retail, or stocking experience preferred.
• Previous leadership or supervisory experience preferred.
• Strong customer service and communication skills.
• Ability to work in a fast-paced retail environment.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to bend, stoop, kneel, reach, and perform repetitive motions.
• Ability to lift and carry up to 50 pounds regularly and heavier loads with assistance when necessary.
• Ability to work in refrigerated and cooler environments for extended periods.
• Ability to safely operate pallet jacks, stocking equipment, and other department tools.

Desired Competencies

• Customer focus
• Leadership and team development
• Inventory management
• Merchandising excellence
• Food safety and sanitation awareness
• Communication and interpersonal skills
• Organization and attention to detail
• Problem-solving and decision-making
• Accountability and dependability
• Adaptability and teamwork

The Dairy Supervisor plays a critical role in maintaining product quality, in-stock conditions, merchandising standards, and operational efficiency while supporting associate development, customer satisfaction, and overall department performance.

      ·    Access to up to 50% of your earned wages before payday, via our partnership with Stream