Field Applications Engineer

Infinite Electronics is a leading GLOBAL SUPPLIER of electronic components, serving the urgent needs of engineers through a family of highly recognized and trusted brands. We offer a broad portfolio of products, same-day shipping, and world-class technical support. Our brands provide solutions for power distribution, surge protection, RF, cables, transceivers, fiber solutions, connectors, and antennas. Infinite serves various markets, including telecommunications, commercial, industrial, military, energy, MSO, and data centers, among others. 

Position Description:

The Field Application Engineer will support Transtector and Polyphaser solutions. Candidates will possess extensive knowledge of surge protection (AC, DC, RF, & Data products) and a power background, a plus. The ideal candidate will have experience with technical sales support, working with engineers, product line managers, and program managers. The candidate must have experience working with various customer influencers to support the business development sales team in winning new business. All potential candidates must have strong networking skills, technical presentation experience, up-to-date knowledge of industry standards (UL, IEEE, IEC, etc.), and a proven track record of customer support.

General Duties and Responsibilities

• Collaborate effectively with customers on new projects to understand their needs, to find the right solution, and support product innovation for surge protection (AC, DC, RF, & Data products), EMI/EMP, and AC power products.  
• Bridge the technical gap between sales and the customer’s engineering groups/product line managers to communicate product needs to internal stakeholders from engineering, manufacturing, and product line managers. 
• Support Sales in the acquisition of new customers and the ongoing needs of existing customers. 
• Support regular customer engagement via video, phone, email, face-to-face, and live web chat 
• Providing remote and on-site support ranging from installation to troubleshooting.
• Resolve customer issues, questions, and complaints professionally and collaboratively. 
• Supporting a dynamic sales team in existing sales and new business opportunities to meet brand budget and exceed revenue goals.
• Support trade shows, be involved in key organizations/groups, and give customer-facing presentations onvarious topicsto educate our customers. 
• Provide quarterly updates on key market trends for products, OEM architecture, and competitor product releases.
• Identify customer and competitor trends and provide technical feedback to marketing and product groups. 
• Support new product development process by gathering technical specs and business cases to create new product requests.
• Other duties as assigned.

Required Knowledge, Skills, and Abilities:

• The candidate will have strong interpersonal skills and business acumen, a customer-centric focus, and an urgency to meet strategic objectives. 
• The ideal candidate will have at least 10 years of technical support experienceonsurge protection solutions (AC, DC, Data,and RF).
• Professional communication skills, written and spoken English, including correct usage of grammar and sentence structure,andappropriate professionalmessaging and tone
• Ability to interpret a variety of instructionsfurnishedin written, oral, diagram, or schedule form
• General computer skills, including a solid working knowledge of Excel, Word, Outlook, MS Teams, and PowerPoint 
• Experience working in a fast-paced sales environment 
• Experience with a CRM and ERP system is preferred
• Individuals maybe requiredt o sit, stand, walk regularly, and occasionally lift 0-40 pounds 

Education and Experience:

• Bachelor of Science in Engineering or equivalent experience

Personal Traits and Characteristics:

• Reliable, dependable,anddiligent
• Highly organized withgood timemanagement skills
• Excellent work attendance record
• Task-oriented, attention to detail, ability tomultitaskand prioritize
• Able to work under pressure and deadlines
• Effective communication skills
• Professional demeanor, dress, and conduct in a business office setting
• The successful candidate shall exhibit a sense of ownership and urgency and be solution-oriented, collaborative, and accountable.

Physical Requirements:

• Prolonged periods in a stationary position at a desk and working on a computer.
• Constantly communicates with employees and leaders, both verbally and in writing.
• 30% - 50% travel required.

Work Environment:

Our work environment typically involves an on-site office within an infinite location during regular or extended business hours. It may also include the employee’s residence (Work from Home) or a hybrid combination of home and on-site facility. 

Accommodation: 

Candidates for the position should be able to perform essential job duties in the described work environment with or without accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Employment Opportunity

Infinite Electronics is proud to be an Equal Employment Opportunity and Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to building a diverse workforce, and we actively encourage women, minorities, people with disabilities, and veterans to apply.