QA Technical Services Analyst

Job Title: Technical Services Coordinator

Reports to: Head of QA

Location: Lewisville, TX  

Job Type: Full-time/Non-Exempt 

Business Hours: M-F 9:00 AM - 5:30 PM   *Work hours may vary from regular office hours and may occasionally include weekends or overtime

Salary Range: $20-$25/hr

About the Company: 

Warabeya North America is a leading food manufacturer specializing in high-quality fresh and ready-to-eat food products. As part of the global Warabeya Nichiyo Group headquartered in Japan, we are dedicated with years of food innovation with a strong commitment to safety, quality, and continuous improvement. Our North American operations are growing, offering a collaborative, fast-paced environment where employees have the opportunity to make a meaningful impact and growth together with the company.

Position Summary:  

QA Technical Services Analyst is responsible for data entry and other activities related to labeling, nutritional and associated regulatory quality/food safety/R&D functions and QA support at a HQ level.

Key Responsibilities:  

Labeling and Nutrition

• Create and update of labels and nutrition for new and existing products using Weber/Legi and Genesis software platforms, in working with SEI

• Audit of various labels for accuracy according to company SOP's

• Maintain updates to labeling platforms based on regulatory changes

• Support R&D/Production and QA processes with associated online platforms

• Support plants with labeling updates around raw material substitutions and validation of new/updated labels

Compliance

• Support the preparation of reports for plant KPI platforms

• Document control and compliance of various company programs

• Support of in-plant operational and quality assurance documentation systems

• Support of internal, customer, regulatory and GFSI auditing as needed

Additional Responsibilities:

• Perform other duties as assigned.

The Company reserves the right to modify, add, or remove duties and responsibilities of this role as needed to meet business requirements.

Qualifications: 

Required

• Experience with web-based data warehousing systems

• MS office and ERP proficiency

• Actively listens and communicates clearly and effectively in both verbal and written forms, adapting to the audience as needed

• Excellent at relationship building and interpersonal effectiveness

• Time management and task prioritization skills

• Flexible mindset with the ability to adapt to change and learn quickly

• Handle sensitive company, financial, or personnel information responsibly

• Takes initiative, seeks improvement, and adapts to challenges

• Ability to work onsite (remote work is not an option)

• Ability to work overtime and weekends as needed

• Applicants must be authorized to work in the United States on a full-time basis at the time the employment begins and must not require sponsorship for employment visa status. This position is not eligible for employer-sponsored work authorization.

Preferred

• Associate degree in Food Science, Nutrition, or a related field

• Prior QA experience in the food manufacturing industry

• Food safety certificate or knowledge

• Spanish proficiency

Work Environment and Workplace:

• Work is primarily performed in an indoor environment, including office, laboratory, kitchen, and warehouse settings.

• The role may involve exposure to moving mechanical parts, regular exposure to conditions such as hot and cold temperatures, humidity, and confined spaces depending on job duties.

• The noise level in the work environment is typically moderate.

• The work environments may include exposure to food ingredients and cleaning agents 

Physical Requirement:

To successfully perform the essential functions of this role, the employee must be able to:

• Must be able to remain in a stationary position throughout the workday, as needed

• Use hands and fingers to input data, mouse, and standard office equipment

• Attain, twist/bend, and constantly positions self to maintain files and office supplies in cabinets

• Communicate effectively using speech, written language, hearing, and visual observation in person, by phone, and via virtual platforms

• Maintain visual acuity for reading documents, computer screens, and written materials, including close and distance vision

• Lift, transport, maneuver office materials, or equipment weighing up to approximately 25 pounds

• Ability to move between workstations, meeting rooms, or office areas as needed

Travel Requirements:

This position may require domestic travel (including by air and car)

Benefits: 

• 401(k), 401(k) matching 

• Dental/Medical, Vision insurance - 100% paid employee's premium